You will get I will provide bilingual customer support by phone, email, and chat
Project details
Looking for a reliable Bilingual Customer Support Specialist?
With 5+ years of experience supporting U.S. customers, I provide professional customer service by phone, email, and live chat. I have experience in Healthcare, Insurance, Banking, and Telecommunications, helping businesses deliver exceptional customer experiences.
My services include:
✔ Phone Support
✔ Email Support
✔ Live Chat Support
✔ Virtual Assistance
✔ Appointment Scheduling
✔ CRM Updates
✔ Customer Follow-ups
✔ Data Entry
✔ Administrative Support
Why work with me?
• Fluent in English & Spanish
• 5+ years of customer support experience
• Reliable, Professional & Detail-Oriented
• Strong communication and problem-solving skills
• Experienced with CRM systems, Microsoft Office, Google Workspace, Zoom, Teams, and Slack
I'm committed to representing your business professionally and providing outstanding customer service. I look forward to helping your business grow.
With 5+ years of experience supporting U.S. customers, I provide professional customer service by phone, email, and live chat. I have experience in Healthcare, Insurance, Banking, and Telecommunications, helping businesses deliver exceptional customer experiences.
My services include:
✔ Phone Support
✔ Email Support
✔ Live Chat Support
✔ Virtual Assistance
✔ Appointment Scheduling
✔ CRM Updates
✔ Customer Follow-ups
✔ Data Entry
✔ Administrative Support
Why work with me?
• Fluent in English & Spanish
• 5+ years of customer support experience
• Reliable, Professional & Detail-Oriented
• Strong communication and problem-solving skills
• Experienced with CRM systems, Microsoft Office, Google Workspace, Zoom, Teams, and Slack
I'm committed to representing your business professionally and providing outstanding customer service. I look forward to helping your business grow.
Purpose
BusinessIndustry
Business Services & Consulting, Financial Services, Medical & Pharmaceutical, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$55
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 1 | 4 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15
Summary Report
+$10
Email Support
+$1
Live Chat Support
+$1About Juan Jose
Customer Support | Virtual Assistant | Appointment Setter | Healthcare
Santo Domingo Oeste, Dominican Republic - 1:44 am local time
With over 5 years of experience supporting U.S. and Canadian customers, I specialize in customer service, virtual assistance, appointment scheduling, healthcare support, banking, insurance, and telecommunications. Throughout my career, I consistently exceeded performance goals and was recognized as a Top Performer for three consecutive years while supporting U.S. insurance customers.
Here's how I can help your business:
✅ Customer Support (Phone, Email & Live Chat)
✅ Virtual Assistance
✅ Appointment Scheduling
✅ Calendar Management
✅ CRM Management
✅ Data Entry
✅ Customer Follow-up
✅ Outbound Calling
✅ Sales Support
✅ Administrative Support
Industries I have worked with:
• Healthcare
• Insurance
• Banking
• Telecommunications
Tools I use:
• Microsoft Office
• Google Workspace
• Gmail
• Excel
• CRM Systems
• Zoom
• Microsoft Teams
Why clients enjoy working with me:
✔ Excellent communication
✔ Detail-oriented
✔ Reliable
✔ Fast learner
✔ Professional English & Spanish
✔ Strong problem-solving skills
✔ Positive attitude
Availability
🚀 I'm currently looking for long-term remote opportunities with either:
I'm available to start immediately and would love to help your business grow.
Let's connect!
Steps for completing your project
After purchasing the project, send requirements so Juan Jose can start the project.
Delivery time starts when Juan Jose receives requirements from you.
Juan Jose works on your project following the steps below.
Revisions may occur after the delivery date.
Review Project Requirements
I will carefully review your business needs, customer support requirements, preferred schedule, and any instructions or training materials you provide before starting.
Project Setup
I will familiarize myself with your CRM, communication tools, scripts, FAQs, and internal processes to ensure consistent and professional customer support.