You will get I will provide bilingual French and English customer support
Project details
I will provide reliable French and English customer support tailored to your business procedures and communication standards. With 8+ years of Customer Support and IT Support experience, including 4+ years of remote bilingual support, I can assist your customers through email, live chat, ticketing systems, and social media replies depending on the selected tier. I can also handle first-line troubleshooting, issue follow-up, and escalation according to your guidelines. My approach is structured, professional, and focused on clear communication and consistent customer care. The Advanced tier also includes a concise summary report.
What's included
| Service Tiers |
Starter
$18
|
Standard
$54
|
Advanced
$90
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 1 | 3 | 5 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
About Bitchoka Djuikam
Bilingual customer support & IT support | AI-assisted prototyping
Yaounde, Cameroon - 3:00 am local time
I am a bilingual Customer Support and IT Support professional with 8+ years of experience, including more than 4 years providing remote customer support in French and English through chat, email, messaging, and ticketing systems.
At ModSquad, I maintained approximately 90% customer satisfaction and an 85%+ resolution rate while handling customer requests related to subscriptions, payments, account issues, and Level 1-2 technical incidents.
I can support your business with:
• French and English customer support
• Email, live chat, messaging, and ticket support
• First-line technical troubleshooting
• User and application assistance
• Issue follow-up and escalation
• Customer request management
• User guides and internal support documentation
• Employee onboarding procedures
• AI-assisted workflow and MVP prototyping
• Simple entry-level Python tools and CLI applications
My IT support background includes assisting users, handling common incidents, supporting business applications, documenting procedures, and helping users adopt internal tools.
I am also developing my technical skills through hands-on projects.
One of my projects, GarageFlow AI, is an AI-assisted automotive reception and prediagnosis MVP designed to transform customer complaints into structured information for workshop teams. The project was developed through an AI-assisted workflow using tools and technologies including Lovable, Supabase, Gemini, TypeScript/TanStack Start, and Edge Functions.
I have also built a Python command-line contact manager that can add, display, search, and delete contacts, with text-file persistence, modular code, and exception handling.
For Python projects, I currently focus on clearly scoped entry-level tasks involving functions, loops, conditions, lists, dictionaries, modules, text files, exceptions, and object-oriented programming basics.
My current tools include ChatGPT, Gemini, DeepSeek, OpenAI Codex, Lovable, Supabase, Visual Studio Code, Git, and GitHub.
What you can expect from me:
• Clear and professional communication
• Careful attention to instructions
• Structured and reliable work
• Honest assessment of what I can and cannot deliver
• Consistent follow-up and documentation
• Respect for your processes, procedures, and escalation rules
My strongest area is Customer Support and IT Support. AI-assisted prototyping and Python are complementary skills that I am actively developing through practical projects.
If you need dependable bilingual support, structured documentation, first-line technical assistance, or help with a clearly scoped AI-assisted or beginner-level Python project, I would be happy to discuss your requirements.
Steps for completing your project
After purchasing the project, send requirements so Bitchoka Djuikam can start the project.
Delivery time starts when Bitchoka Djuikam receives requirements from you.
Bitchoka Djuikam works on your project following the steps below.
Revisions may occur after the delivery date.
Review requirements and support guidelines
I review your product information, support procedures, communication guidelines, escalation rules, schedule, and available documentation.
Set up the support workflow
I confirm the support channels, priorities, working schedule, and the types of customer requests I will handle.