You will get I will provide customer support and order fulfillment services
Project details
You will receive professional customer support and order fulfillment services tailored to your business needs. I specialize in handling customer inquiries, email support, order tracking, refunds, returns, and dispute resolution while maintaining a positive customer experience. With experience supporting e-commerce and dropshipping businesses, I understand the importance of fast response times, clear communication, and accurate order management. My goal is to help you improve customer satisfaction, build trust with your customers, and ensure smooth day-to-day support operations. Every task is handled with professionalism, attention to detail, and a commitment to representing your brand effectively.
Industry
Ecommerce, Logistics & Supply Chain ManagementPlatform
eBay, Facebook Shops, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$250
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Management Duration (Days) | 1 | 5 | 10 |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | |||
Product Offers & Promotions | |||
Reporting |
Optional add-ons
You can add these on the next page.
Additional Management Day
(+ 7 Days)
+$50Frequently asked questions
5 reviews
(4)
(0)
(1)
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This project doesn't have any reviews.
zf
zachary f.
May 12, 2025
get company emails
zf
zachary f.
Mar 25, 2025
social influencer emails collect
exceptional work, look forward to working with you in the future
LB
Laxsi B.
Dec 9, 2023
Be my hiring Manager, message over 200+ applicants and teach them steps
He did the job perfectly. I will be hiring full time for so many other jobs I needed help with. I highly recommend to others
MA
Marwa A.
Oct 5, 2023
Data Entry
It was good to work with Cres.
zf
zachary f.
Sep 30, 2023
Collect emails
Outstanding freelancer! Cres exceeded expectations with top-tier expertise, proactive communication, and impressive problem-solving. Their efficiency, creativity, and commitment make them a valuable asset to any project. Highly recommend! ⭐⭐⭐⭐⭐
About Cres Gene Paul
Shopify Customer Support Specialist | Operation VA
100%
Job Success
Loay, Philippines - 6:22 pm local time
Shopify store owners lose sales every day to slow, inconsistent support. I make sure that doesn't happen to yours.
With 4+ years supporting fashion, beauty, jewelry, pet supplies, home goods, and print-on-demand brands, I handle your entire support operation so you can stay focused on growth.
What I Handle:
📧 Email & live chat — Gorgias, Zendesk, Shopify Inbox, Commslayer, Richpanel
📦 Order tracking, fulfillment coordination, refunds & returns
🛡️ Chargeback prevention & dispute resolution
🗂️ Helpdesk setup, ticket management & FAQ macros
🔁 Customer retention — turning complaints into repeat buyers
Why Store Owners Keep Working With Me:
✔ Fast response times, professional tone, zero hand-holding needed
✔ I adapt to your brand voice — not a one-size-fits-all approach
✔ Every ticket is handled like your reputation depends on it, because it does
Ready to take support off your plate?
Send me a message, I typically respond within a few hours.
Steps for completing your project
After purchasing the project, send requirements so Cres Gene Paul can start the project.
Delivery time starts when Cres Gene Paul receives requirements from you.
Cres Gene Paul works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1: Requirements Review
Review your business information, support requirements, and provided access to relevant platforms.
Step 2: Setup & Familiarization
Learn your products, policies, FAQs, and customer service procedures.