You will get I will provide high-speed live chat and CRM customer support
Project details
Looking for an experienced customer support specialist to manage your live chat and ticketing high-speeds while keeping CSAT scores high?
I bring enterprise-level support experience from top brands in Fintech (Coinbase) and Telecom (Comcast / Xfinity Mobile). I specialize in high-speed, accurate live chat handling, managing 3 to 4 chat windows simultaneously without sacrificing accuracy.
What I offer:
• Multi-Chat & Email Support: Fast and professional support using Salesforce and Amazon Connect.
• Guided Workflows: Fluent in following strict compliance and platform procedures using tools like Athena.
• CRM & Ticket Management: Precise ticket logging, updates, and database maintenance.
• High Efficiency: High typing speed with 98%+ resolution accuracy and clear communication.
Let's deliver exceptional customer service together!
I bring enterprise-level support experience from top brands in Fintech (Coinbase) and Telecom (Comcast / Xfinity Mobile). I specialize in high-speed, accurate live chat handling, managing 3 to 4 chat windows simultaneously without sacrificing accuracy.
What I offer:
• Multi-Chat & Email Support: Fast and professional support using Salesforce and Amazon Connect.
• Guided Workflows: Fluent in following strict compliance and platform procedures using tools like Athena.
• CRM & Ticket Management: Precise ticket logging, updates, and database maintenance.
• High Efficiency: High typing speed with 98%+ resolution accuracy and clear communication.
Let's deliver exceptional customer service together!
Purpose
BusinessIndustry
Business Services & Consulting, Cryptocurrency & Blockchain, Ecommerce, Financial Services, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Hours of Work | 5 | 15 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$12
Summary Report
(+ 1 Day)
+$20Frequently asked questions
About Guite
Tier 2 Technical Support & Contact Center Specialist (Fintech & Teleco
Churachandpur, India - 10:03 pm local time
Proven expertise in streamlining customer interactions, resolving complex account issues, and maximizing agent efficiency through cloud-based CCaaS and CRM integrations.
I specialize in navigating and optimizing complex enterprise environments, utilizing cutting-edge tools to deliver seamless omnichannel customer experiences.
Core Technical Competencies:
• Contact Center Infrastructure: Proficient in Amazon Connect for managing high-volume customer chat workflows and step-by-step resolution routing.
• CRM & Data Management: Advanced experience using Salesforce and dedicated CRM databases to pull real-time customer data, update critical billing information, and verify account security.
• AI & Knowledge Systems: Expert in utilizing Salesforce Einstein360 and integrated workflow guides to analyze complex scenarios and deliver accurate, rapid troubleshooting steps.
• Account Management: Experienced with elevated Tier 2 permissions, including sensitive address updates, complex billing adjustments, and deep-dive technical diagnostics.
Whether you need an expert to manage premium client relations, resolve technical escalations, or help test and validate your Amazon Connect and Salesforce workflows from an agent's perspective, I bring the enterprise-grade experience needed to elevate your support metrics. Let’s connect to discuss how I can add immediate value to your project.
Steps for completing your project
After purchasing the project, send requirements so Guite can start the project.
Delivery time starts when Guite receives requirements from you.
Guite works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access Setup
Review standard operating procedures, brand guidelines, and verify platform credentials.
Live Support & Operations
Manage incoming live chats and tickets, log accurate CRM updates, and adhere to guided workflows.