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You will get I will provide professional customer service and virtual assistant support
Project details
I provide reliable and professional customer support and virtual assistant services to help businesses manage their daily customer and administrative tasks. With experience in hotel reservations, front office operations, guest relations, and online customer communication, I understand the importance of clear communication, accuracy, and timely support.
I can assist with customer enquiries, email and live chat support, booking and order management, data entry, spreadsheet updates, record keeping, and general administrative tasks.
I am detail-oriented, organized, and committed to providing professional service. I can communicate in English, Malay, and Indonesian and work independently with clear instructions.
I can assist with customer enquiries, email and live chat support, booking and order management, data entry, spreadsheet updates, record keeping, and general administrative tasks.
I am detail-oriented, organized, and committed to providing professional service. I can communicate in English, Malay, and Indonesian and work independently with clear instructions.
Purpose
BusinessIndustry
Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$28
|
Advanced
$45
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 1 | 3 | 5 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$8
Data Entry
(+ 1 Day)
+$10Frequently asked questions
About Jaemah
Customer Service & Virtual Assistant | Reservations & Admin Support
Cheras, Malaysia - 7:31 pm local time
I have experience handling customer enquiries, reservations, booking amendments, cancellations, follow-ups, and service issues while maintaining a professional and customer-focused approach. I’m also experienced in coordinating with internal teams, managing records, and resolving customer concerns efficiently.
My skills include:
• Customer service via email, chat, and phone
• Hotel and travel reservations
• Booking amendments and cancellations
• OTA and reservation management
• Customer enquiries and follow-ups
• Administrative support and data entry
• Record keeping and information management
I’m proficient in Opera PMS, reservation systems, OTA platforms, Microsoft Office, Excel, and Google Workspace.
I’m Indonesian (native), fluent in Malay, and have working proficiency in English. I’m organized, detail-oriented, patient, and comfortable working independently.
I’m currently available for remote opportunities in customer service, customer support, reservations, e-commerce support, and virtual assistance.
Steps for completing your project
After purchasing the project, send requirements so Jaemah can start the project.
Delivery time starts when Jaemah receives requirements from you.
Jaemah works on your project following the steps below.
Revisions may occur after the delivery date.
Complete the requested tasks
I will complete the requested customer support or administrative tasks accurately and professionally.