You will get Professional Virtual Assistant to Manage Your Admin Tasks & Save You Time.
Project details
Are you looking for a friendly, reliable, and professional customer service rep to handle your clients with care? I’m Funmi, and I bring over 4 years of hands-on experience in customer support, live chat, email handling, and front desk services.
I specialize in keeping customers happy, solving issues quickly, and representing your brand with excellence. Whether you’re a small business or growing brand, I can step in and take customer communication off your plate — smoothly and efficiently.
What I offer:
• Fast and polite responses
• Clear communication
• 100% customer satisfaction
• Experience with CRMs and remote tools
Let me help you build a better relationship with your customers while you focus on growing your business. I’m ready to support your team — let’s get started!
I specialize in keeping customers happy, solving issues quickly, and representing your brand with excellence. Whether you’re a small business or growing brand, I can step in and take customer communication off your plate — smoothly and efficiently.
What I offer:
• Fast and polite responses
• Clear communication
• 100% customer satisfaction
• Experience with CRMs and remote tools
Let me help you build a better relationship with your customers while you focus on growing your business. I’m ready to support your team — let’s get started!
Purpose
BusinessIndustry
Architecture & Interior Design, Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Ecommerce, Education, Engineering, Events Planning, Financial Services, Food & Beverage, Government & Public Sector, Legal, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Retail & Wholesale, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$8
|
Advanced
$10
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 6 days |
Number of Revisions | 1 | 2 | 3 |
Number of Hours of Work | 3 | 6 | 10 |
Basic Photo Editing | - | ||
Organize & Classify/Tag Files | - | ||
Formatting & Clean Up | |||
Project Management Support | - | - | |
Travel Planning | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$3
Organize & Classify/Tag Files
(+ 2 Days)
+$4
Project Management Support
(+ 2 Days)
+$6
Travel Planning
(+ 2 Days)
+$5Frequently asked questions
About Juliana
Customer Support & Administrative Virtual Assistant | CRM, &Email
Lagos Island, Nigeria - 10:51 pm local time
With 4years of experience as a Virtual Assistant and Customer Support, I help busy entrepreneurs and growing businesses streamline operations, enhance customer satisfaction, and generate qualified leads, so you can focus on scaling and strategy while I handle the rest.
I believe in building long-term partnerships and only take on projects I can deliver with excellence, consistency, and care.
My Core Services
✅ Customer Service (Email, Chat & Ticket Support)
✅ Virtual Assistance & Administrative Support
✅ Lead Generation & Prospect Research
✅ Data Entry
✅ Email & Calendar Management
✅ Basic Graphic Design (Canva, Templates & Social Media Assets)
✅ Social media management
Hard Skills
💡 CRM Management (Zoho, Zendesk, and HubSpot)
💡 Google Workspace & Microsoft Office Suite
💡 Data Entry & Database Management
💡 Social Media Scheduling & Content Support
💡 Lead Generation & Prospecting
💡 Project & Task Management Tools (Trello)
💡 Basic Graphic Design (Canva)
Soft Skills
✨ Time Management & Task Prioritization
✨ Strong Communication (Written & Verbal)
✨ Problem-Solving & Conflict Resolution
✨ Adaptability & Flexibility
✨ Attention to Detail & Accuracy
✨ Proactive & Self-Motivated
✨ Client Relationship Building
✨ Organizational Skills
✨ Reliability & Integrity
✨ Team Collaboration
Why Clients Choose Me
✔️ Proven Expertise in supporting CEOs, founders, and teams worldwide
✔️ Professional Communication -Clear, honest, and consistent updates
✔️ Detail-Oriented & Proactive-Anticipates needs and prevents issues before they arise
✔️ Dependable Partner -Treats your business with the same care and commitment as my own
If you’re looking for a dependable, growth-focused partner who can help you save time, delight your customers, and boost productivity.let’s connect.
Steps for completing your project
After purchasing the project, send requirements so Juliana can start the project.
Delivery time starts when Juliana receives requirements from you.
Juliana works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1: Onboarding & Requirements
Description: You’ll share your business details, customer service goals, preferred tools (e.g., Gmail, WhatsApp), and any scripts or FAQs. I’ll get familiar with your brand voice and customer expectations.
Step 2: Setup & First Response Samples
Description: I’ll set up my tools and communication flow. I’ll handle a few sample responses (email/chat) and send them for your feedback so we’re aligned on tone and quality.