You will get I will provide professional customer support and phone assistance
Project details
Need reliable customer support that keeps your customers satisfied and your business organized? I provide professional customer service through email, live chat, and phone support. With 17+ years of BPO and customer-facing experience, I can handle customer inquiries, account concerns, billing questions, technical issues, complaints, follow-ups, and support tickets. I focus on clear communication, empathy, accurate documentation, and efficient problem-solving. I can also update CRM records, manage support tickets, and follow your company's processes and escalation procedures. Whether you need short-term coverage or ongoing support, I'll work professionally and consistently to represent your business and provide a positive customer experience.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Environmental, Real Estate, Retail & Wholesale, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 7 days |
Number of Hours of Work | 3 | 5 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Support Hours
+$10
Priority Customer Follow-Up
+$20Frequently asked questions
About Dennis
Customer Service & Technical Support Specialist | Phone, Chat & Email
Dasmarinas, Philippines - 1:35 pm local time
Are you looking for someone who can handle customers professionally, solve problems efficiently, and represent your company with confidence?
I'm Dennis, a Customer Service and Technical Support professional with **14+ years of experience in BPO, customer support, technical assistance, sales, and phone-based operations.**
I'm an experienced customer support professional who can handle customers, troubleshoot problems, make calls, sell when appropriate, and work independently in a remote environment.
I've supported customers across telecom, technology, sales, and service environments, handling everything from account and billing concerns to technical troubleshooting, product questions, sales conversations, and escalated customer issues.
### Here's what I can help you with:
• Customer Service — phone, email, and chat
• Technical Support & Troubleshooting
• Inbound & Outbound Calls
• Sales & Upselling
• Cold Calling & Lead Qualification
• Appointment Setting
• Customer Retention & Follow-up
• Account & Billing Support
• Ticket & CRM Management
• Data Entry & Administrative Support
• Customer Success & Client Communication
### Why clients can rely on me
**14+ years of customer-facing and BPO experience**
**Strong English communication and professional phone presence**
**Experienced in handling challenging customers and resolving issues**
**Quick to learn new products, systems, and processes**
**Comfortable working independently or as part of a remote team**
**Reliable, organized, and detail-oriented**
**Experienced with CRM, help desk, and communication platforms**
I've worked with platforms and systems including **Salesforce, Zoho, HubSpot, Odoo, Xero, Shopify, Zendesk, RingCentral, Avaya, Dialpad, Zoom Phone, 8x8**, and other customer support and communication tools.
My goal isn't simply to answer tickets or make calls.
It's to make sure your customers feel **heard, supported, and taken care of** while helping your business maintain efficient day-to-day operations.
If you need a dependable customer service professional who can communicate well, learn quickly, and take ownership of customer issues, **I'd be happy to discuss how I can help your team.**
**Available for long-term or ongoing remote support.**
Steps for completing your project
After purchasing the project, send requirements so Dennis can start the project.
Delivery time starts when Dennis receives requirements from you.
Dennis works on your project following the steps below.
Revisions may occur after the delivery date.
Review Requirements
I'll review your business information, support guidelines, FAQs, tools, and instructions to understand your processes and customer expectations.
Set Up & Prepare
I'll organize the required support channels and familiarize myself with your products, services, CRM, ticketing system, and escalation procedures.