You will get Professional Email and Chat Customer Support
Project details
Deliver exceptional customer service that keeps your customers satisfied and your business running smoothly. I provide professional email and live chat support with a focus on clear communication, empathy, and timely issue resolution. Experienced in using CRM platforms such as Salesforce and Zendesk, I efficiently manage customer inquiries, update tickets, and maintain accurate records. Whether you need ongoing customer support or assistance during busy periods, I am committed to representing your brand professionally and creating positive customer experiences that build trust and loyalty.
Industry
Ecommerce, Fashion & Apparel, Food & Beverage, Logistics & Supply Chain Management, Nonprofit, Religion & Spirituality, Retail & Wholesale, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$30
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 2 days |
Number of Hours of Work | 5 | 10 | 15 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
About Berita
Customer Service & Tech Support | Executive Support, Customer Support
Nairobi, Kenya - 3:59 pm local time
I specialize in providing professional email and live chat support, ensuring every customer interaction is handled with empathy, professionalism, and efficiency. My goal is to resolve inquiries promptly, build customer trust, and represent your brand with excellence.
I have experience using CRM platforms such as Salesforce and Zendesk to manage customer interactions, track support tickets, update customer records, and maintain organized workflows. I am also proficient with Google Workspace, Microsoft Office, Slack, Microsoft Teams, Zoom, and Google Calendar, enabling me to collaborate effectively with remote teams and stay organized.
Here's how I can support your business:
• Email Support
• Live Chat Support
• Customer Inquiry Resolution
• Ticket Management
• CRM Management (Salesforce & Zendesk)
• Customer Follow-ups
• Order Status & Account Assistance
• Data Entry & Record Management
• Calendar & Meeting Coordination
• Administrative Support
I pride myself on being detail-oriented, organized, and committed to delivering outstanding customer service. Whether you need ongoing support or assistance during peak periods, I'm ready to help your business provide a seamless customer experience.
Let's work together to keep your customers happy and your business growing!
Steps for completing your project
After purchasing the project, send requirements so Berita can start the project.
Delivery time starts when Berita receives requirements from you.
Berita works on your project following the steps below.
Revisions may occur after the delivery date.
Final Review & Handover
At the end of the project, I will provide a summary of the support delivered, including resolved customer inquiries, pending issues , and any important observations or recommendations.