You will get Professional Email and Chat Support for Your Customers
Project details
12+ years of experience in chat and email support using Zendesk, Gmail, Salesforce, SnapEngage, Google Workspace, Microsoft Office, LogMeIn Rescue, and CRM tools. I deliver fast, reliable, and professional non-voice customer service.
Target Country
Worldwide, United States, United KingdomWhat's included
| Service Tiers |
Starter
$5
|
Standard
$7
|
Advanced
$8
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Projects | 1 | ||
General Project Consulting | - | - | - |
Define Project Goals | - | - | - |
Define Deliverables & KPIs | - | - | - |
Establish Schedule & Milestones | - | - | - |
Risk Management | - | - | - |
Resource Management | - | - | - |
Budget Management | - | - | - |
Project Reports | - | - | - |
Project Diagrams Provided | - | - | - |
About Rochelle
Experienced Chat & Email Support Specialist | Non-Voice Expert
Tarlac City, Philippines - 3:51 am local time
I specialize in non-voice support, working behind the scenes to troubleshoot issues, answer user questions, and ensure customers feel heard and supported. Whether it’s helping with account setup, walking users through platform features, or resolving login or configuration issues—I’ve got it covered.
💡 What I Can Do for Your Team:
Chat & Email-Only Customer Support
Technical Troubleshooting (VPN, account access, app setup)
Clear, Professional Written Communication
Tools: Zendesk, Gmail, Salesforce, Google Workspace, Microsoft Office
Ticket and SLA Management
Remote Support with Minimal Supervision
I’ve supported both end users and internal teams, handled escalations, trained agents, and even led a support team—so I understand the full customer support lifecycle in tech environments.
If you’re looking for someone who’s reliable, experienced, and understands the fast-paced world of SaaS or startups, I’d love to be part of your team.
Let’s connect!
Steps for completing your project
After purchasing the project, send requirements so Rochelle can start the project.
Delivery time starts when Rochelle receives requirements from you.
Rochelle works on your project following the steps below.
Revisions may occur after the delivery date.
Review Requirements
I will go over your guidelines, FAQs, and tools to prepare for support.