You will get I will provide SaaS implementation and customer onboarding support
Project details
I combine technical expertise with customer-facing experience to ensure smooth SaaS implementations. From onboarding and CRM setup to integration coordination, documentation, and go-live support, I focus on delivering a seamless experience that drives product adoption and customer satisfaction.
Project Type
Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$1,000
|
Standard
$1,500
|
Advanced
$2,000
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Revisions | 0 | 0 | 0 |
Frequently asked questions
About Ashish
Customer Success Consultant | Onboarding, Adoption & Client Growth
Mumbai, India - 3:30 am local time
I am a Customer Success and Account Management professional with 7+ years of experience helping B2B SaaS companies improve customer experience, increase retention, and build long-term client relationships.
Throughout my career, I have worked with startups and growing companies to manage customer onboarding, account management, renewals, escalations, and customer support operations.
I can help your business with:
✅ Customer onboarding and implementation
✅ Customer success management and account management
✅ Email and chat support
✅ Customer retention and renewals
✅ Customer relationship management (CRM)
✅ Escalation handling and issue resolution
✅ Process documentation and SOP creation
✅ Customer health monitoring and engagement
✅ Cross-functional coordination with Sales, Product, and Support teams
✅ Building customer success processes from scratch
Tools I have worked with:
• Freshdesk / Zendesk
• HubSpot
• Zoho CRM
• Jira
• Microsoft Excel and Google Sheets
Why work with me?
✔ 7+ years of experience managing enterprise and SMB customers
✔ Strong communication and relationship-building skills
✔ Customer-first mindset with a focus on retention and growth
✔ Reliable, proactive, and detail-oriented professional
✔ Experience working with global customers and remote teams
If you're looking for someone who can deliver an excellent customer experience, improve customer retention, and become a trusted extension of your team, I'd love to work with you.
Let's connect and discuss how I can help your business grow.
Steps for completing your project
After purchasing the project, send requirements so Ashish can start the project.
Delivery time starts when Ashish receives requirements from you.
Ashish works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Gathering
Implementation Planning