You will get I will provide Shopify e-commerce customer support and order management
Top Rated
Project details
"I bring 6+ years of customer support experience across e-commerce and SaaS, directly into your Shopify store. I don't just answer tickets; I manage the full loop: orders, returns, refunds, and the customer relationship behind each one. You get fast, on-brand responses and a weekly report, so you always know what's happening in your inbox without living in it yourself."
Industry
Ecommerce, Education, Financial Services/Banking, Hospitality & Tourism, Real Estate, Retail & Wholesale, Technology & InternetPlatform
Amazon, BigCommerce, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$500
|
Advanced
$1,200
|
|---|---|---|---|
| Delivery Time | 7 days | 20 days | 30 days |
Inventory Management | - | - | |
Order Management | |||
Customer Assistance | |||
Payment Processing | |||
Product Offers & Promotions | - | ||
Reporting | - |
18 reviews
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Jun 4, 2026
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Esther did a great job in the few months we utilized her services. Would recommend her for projects and would be willing to use her in the future.
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Nov 21, 2025
T1 Support Agent
Esther was a great addition to our support team at Hypsee. She was helpful across a wide range of tasks, quick to understand processes, and genuinely invested in resolving issues with sensitivity and efficiency. She is dependable, kind, and a pleasure to work with. I highly recommend her to any client looking for a thoughtful and capable support professional.
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About Esther
Customer Support & Success Specialist |Ecommerce | SaaS | CRM Expert
100%
Job Success
Lagos, Nigeria - 10:21 pm local time
For the past 6+ years, I've helped Ecommerce and SaaS businesses deliver exceptional customer experiences through fast, empathetic support, seamless onboarding, and efficient CRM workflows. From responding to customer inquiries and onboarding new users to resolving billing issues and improving support processes, my goal is always the same: create experiences that keep customers coming back.
🔹 What I Can Help You With
Customer Support
🔹 Email and live chat support
• Ticket management (Gorgias, Zendesk, HubSpot)
• Order tracking, refunds, returns, exchanges
• Billing inquiries and account management
• Technical troubleshooting and issue escalation
• SLA management and inbox organization
🔹 Shopify Ecommerce Support
I have hands-on experience supporting Shopify stores by managing customer orders, returns, refunds, shipping issues, PayPal and Klarna disputes, chargebacks, subscription inquiries, and post-purchase support. I understand how important every customer interaction is to your brand.
🔹 SaaS Customer Success
I help SaaS companies onboard new customers, guide product adoption, answer technical questions, resolve account issues, and build long-term customer relationships that improve retention and customer satisfaction.
🔹 CRM & Workflow Optimization
I'm experienced with HubSpot, GoHighLevel, Airtable, Mondaydotcom, and other CRM platforms to organize customer data, automate follow-ups, improve reporting, and create workflows that help support teams work more efficiently.
Tools I Use
• Shopify
• HubSpot
• Zendesk
• Gorgias
• GoHighLevel
• Airtable
• Mondaycom
• ClickUp
• Notion
• Google Workspace
• Microsoft Office
I'm proactive, organized, calm under pressure, and genuinely enjoy helping people. I communicate with empathy, learn new systems quickly, and work well with both customers and internal teams.
If you're looking for someone to manage your customer support, improve your onboarding experience, organize your CRM, or become a reliable extension of your team, I'd love to help.
Let's chat about how I can help you deliver a better customer experience while giving your team more time to focus on growing the business.
Looking forward to working with you,
Esther
Steps for completing your project
After purchasing the project, send requirements so Esther can start the project.
Delivery time starts when Esther receives requirements from you.
Esther works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery call & access setup - We'll do a quick call understand your goal
- Discovery call & access setup: We'll do a quick call (or async via Upwork messages) to understand your brand voice, current support volume, and pain points. You'll grant staff access to your Shopify admin (Orders, Customers, Returns)