You will get I will provide technical support and SaaS customer support services
Project details
I provide reliable technical support and customer support services for businesses, SaaS platforms, applications, and online systems. I can assist with troubleshooting technical issues, backend/application support, user support, email and live chat assistance, software guidance, and issue resolution.
With experience in backend development, ICT administration, and technical troubleshooting, I understand how to communicate clearly with users while resolving technical problems efficiently and professionally.
I focus on responsive communication, problem-solving, customer satisfaction, and reliable support delivery. Whether you need short-term assistance or ongoing support collaboration, I am available to help keep your systems and users running smoothly.
With experience in backend development, ICT administration, and technical troubleshooting, I understand how to communicate clearly with users while resolving technical problems efficiently and professionally.
I focus on responsive communication, problem-solving, customer satisfaction, and reliable support delivery. Whether you need short-term assistance or ongoing support collaboration, I am available to help keep your systems and users running smoothly.
Purpose
BusinessIndustry
Biotech, Business Services & Consulting, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Education, Engineering, Hardware & Electronics, Medical & Pharmaceutical, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$60
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Number of Hours of Work | 6 | 15 | 30 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10Frequently asked questions
About Mark
Python Django Backend Developer | REST APIs | Tech Support Engineer
Abuja, Nigeria - 9:55 am local time
I develop REST APIs, backend systems, authentication systems, database structures, and performance-focused server-side applications. I also help businesses troubleshoot backend issues, fix bugs, optimize APIs, and improve application reliability.
Beyond development, I have strong technical support and customer support engineering skills. I can assist users, investigate technical issues, reproduce bugs, document problems clearly, and communicate solutions professionally.
My core skills include:
• Python
• Django & Django REST Framework
• REST API Development
• PostgreSQL & SQLite
• Git & GitHub
• Backend Debugging
• Technical Troubleshooting
• Customer Support Engineering
Projects I’ve worked on include:
• Student Performance & Analytics API
• Maternal Healthcare Access Platform
• Multi-tenant SaaS Workspace Architecture
• Collaborative Document Management System
I’m passionate about building systems that solve real-world problems and delivering reliable solutions with clear communication and strong work ethic.
Let’s work together to build or improve your product.
Steps for completing your project
After purchasing the project, send requirements so Mark can start the project.
Delivery time starts when Mark receives requirements from you.
Mark works on your project following the steps below.
Revisions may occur after the delivery date.
Issue Review & Consultation
I will review your technical issue, understand your support requirements, analyze the problem, and discuss the best solution approach with you.
Technical Troubleshooting & Support
I will troubleshoot the issue, provide technical support, resolve backend or application-related problems, and ensure your system functions properly.