You will get I will review and improve your customer service process
Project details
I will review your current customer service process and help you find gaps, unclear steps, and areas that can be improved. I will look at your customer journey, team workflow, and service process, then give you clear recommendations that are easy to understand and use. Depending on the package you choose, I can also create a simple workflow, SOP, and checklist for your team. My goal is to help you build a clearer process, improve service quality, and create a better customer experience.
Project Type
Customer Support, OtherWhat's included
| Service Tiers |
Starter
$40
|
Standard
$80
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 10 days |
Number of Revisions | 1 | 2 | 2 |
About Lanh
Customer Experience & Operations Consultant
Ho Chi Minh City, Vietnam - 10:20 pm local time
I help businesses improve customer operations by reviewing existing processes, identifying service gaps, and building practical solutions that teams can actually use.:
- Customer service process and SOP
- Customer journey review and improvement
- CRM setup and process improvement
- Customer service team structure and workflow
- KPI and performance tracking
- Customer service quality and QA
- Reporting and data review
- Team training and coaching
I have experience working with Customer Service, Telesales, Marketing, IT and Operations teams across healthcare, real estate and service businesses.
Steps for completing your project
After purchasing the project, send requirements so Lanh can start the project.
Delivery time starts when Lanh receives requirements from you.
Lanh works on your project following the steps below.
Revisions may occur after the delivery date.
Review your information
I review the information, process, and main problems shared by the client.
Review the customer journey
I review the customer journey and identify key gaps and pain points.