You will get I will set up your CRM pipeline, support responses & onboarding system
Project details
What sets me apart is real operational results, not just customer service experience. At Food Concepts Plc, I cut financial inaccuracies by 60% and reduced store wastage by 30%. This is proof I don't just handle customer interactions; I improve the systems behind them. I've also managed live CRM pipelines in Zoho at Adron Homes & Properties, so every deliverable here comes from a hands-on background, not theory: pipelines that don't collapse under real customer volume, responses that sound human rather than scripted, and onboarding built to reduce churn, not just check a box.
I bring a background that spans operations management, CRM, and customer relations — which means I don't just write templates; I think about how support fits into your broader business process. Whether you need a quick response library or a full customer support system, I scope things clearly upfront, communicate proactively, and deliver on time.
You're not hiring someone learning on your dime. Let's build a support system that actually holds up as your business grows.
I bring a background that spans operations management, CRM, and customer relations — which means I don't just write templates; I think about how support fits into your broader business process. Whether you need a quick response library or a full customer support system, I scope things clearly upfront, communicate proactively, and deliver on time.
You're not hiring someone learning on your dime. Let's build a support system that actually holds up as your business grows.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$25
|
Standard
$65
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
About Sandra
Customer Success Specialist | CRM | Client Onboarding
Ibadan, Nigeria - 9:45 am local time
I help businesses turn customer interactions into lasting relationships — and turn support tickets into retention.
Over 5 years, I've managed customer relations, led teams, and improved operations across retail, agri-tech, and property sectors. At Food Concepts Plc, I cut financial inaccuracies by 60% and reduced store wastage by 30% through tighter process controls. At Adron Homes, I used Zoho CRM to manage client relationships and keep the sales pipeline moving smoothly.
How I can help your business:
Deliver responsive, professional email, chat, and phone support
Resolve customer enquiries with empathy, accuracy, and speed
Manage onboarding so customers reach "aha moment" faster
Log and track every interaction in CRM for clean handoffs and reporting
Escalate the right issues to the right people, with zero details lost
Turn one-time buyers into repeat customers through consistent follow-up
Tools I work in:
Zoho CRM & Zoho Books | Zendesk | HubSpot | Microsoft Office | Google Workspace | Slack | Notion | AI-assisted communication tools (ChatGPT, Claude)
I'm organized, proactive, and detail-obsessed — the kind of specialist who notices the small thing before it becomes the client's big problem. If you need someone to protect your response times and your customer relationships at the same time, let's talk.
Steps for completing your project
After purchasing the project, send requirements so Sandra can start the project.
Delivery time starts when Sandra receives requirements from you.
Sandra works on your project following the steps below.
Revisions may occur after the delivery date.
Review Requirements
Review your submitted answers and confirm the scope before work begins.
Set Up CRM Pipeline
Build your CRM pipeline — stages, tags, and follow-up cadence based on your platform and process.