You will get enhanced agent performance and adherence by analyzing calls.
Project details
What sets me and my project apart is the passion I bring to my work as a QA analyst. It's not just a job for me; it's a fulfilling career. I am dedicated to providing exceptional service, utilizing my expertise in QA analysis, and delivering valuable feedback. Building long-term relationships with clients is important to me, ensuring continued collaboration and shared success.
What's included $100
These options are included with the project scope.
$100
- Delivery Time 1 day
- Number of Revisions 0
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About Carla Mae
Customer Support Agent/Collections and Customer Service Agent
85%
Job Success
Cavite, Philippines - 7:07 pm local time
- Experience in customer service, sales, telemarketing, collections for financial accounts, insurance account, and merchant cash advance account.
- Experience in monitoring and categorizing calls for quality assurance.
- Experience in reviewing/grading videos according to guidelines.
- Experience in the transcription of recorded calls (American, Australian, British accents)
- Experience in Customer support for an online store.
- Experience in Zendesk, Freshdesk, and Shopify.
-Aspiring Social Media Manager and Copywriter with completed courses in both fields.
Steps for completing your project
After purchasing the project, send requirements so Carla Mae can start the project.
Delivery time starts when Carla Mae receives requirements from you.
Carla Mae works on your project following the steps below.
Revisions may occur after the delivery date.
Client purchases the project and sends requirements
I will keep you up-to-date on the work progress.