You will get improved agent performance, operational efficiency & customer satisfaction.
Project details
As a contact center optimization professional, I am dedicated to helping small and medium-sized businesses enhance their customer service operations and drive efficiency.
I collaborate with organizations to streamline their contact center processes, improve agent performance, and ultimately deliver exceptional customer experiences through leveraging industry best practices.
My expertise lies in analyzing key performance metrics and developing tailored strategies to maximize operational effectiveness.
By partnering with me, businesses can expect measurable improvements in customer satisfaction, reduced operational costs, and increased overall productivity.
I collaborate with organizations to streamline their contact center processes, improve agent performance, and ultimately deliver exceptional customer experiences through leveraging industry best practices.
My expertise lies in analyzing key performance metrics and developing tailored strategies to maximize operational effectiveness.
By partnering with me, businesses can expect measurable improvements in customer satisfaction, reduced operational costs, and increased overall productivity.
Project Type
Project Management, Customer SupportWhat's included
| Service Tiers |
Starter
$200
|
Standard
$400
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 15 days |
Number of Revisions | 1 | 2 | 3 |
About Ruth
CX Expert | Contact Centers, BPO & RFP Consultant| Talent Acquisition
Douala, Cameroon - 6:33 pm local time
I WORK IN ENGLISH & FRENCH
Key Highlights :
🚩+10 years of experience in Customer Experience
🚩+10 years of experience in Recruitment & Human Resources
🚩+10 years of experience in Outsourcing Management
As an expert in these domains, I have the confidence to help my clients shine in their businesses and create a sustainable strategy for them.
👑 Are you a busy executive or business owner in the NON-TECH, TECH, TELECOMMUNICATIONS, E-COMMERCE, CONTACT CENTER, STARTUP, SME, looking for a reliable specialist to source top talent for your business? Train your front line staff? Enhance your customer experience and improve productivity, customer satisfaction and employee engagement?
Let me tell YOU how I can be an asset!
👉 As a certified CX COPC professional with over a decade of experience in Customer Service, Customer Experience, Contact Centers and outsourcing management, I can help you attain your strategic business objectives.
👉 In addition to my CX experience, I have solid expertise in talent acquisition and management (Job analysis/Job description - sourcing talents - screening CVs - interviewing candidates - reporting - onboarding), designing, and delivering training programs for talent development.
I have successfully recruited and onboarded various roles such as Marketing and Sales Rep, Customer Service Representatives, HR assistants, and managers. I work with diverse job boards, including Jobsite, LinkedIn, Monster, Workable, Indeed, and more.
👉 Moreover, I have handled over 30 RFP which gives me in-depth knowledge on drafting tender or RFP proposals and response packages, as well as managing the biding process from start to finish (IN ENGLISH & IN FRENCH).
👉 I am dynamic, fun-loving, great team player and a perfectionist, fluent in both English and French. I have a strong understanding of the international and African job markets and their environments.
💪Let me handle the details - Assured reliability - Request further insight into my competencies by contacting me.Let's Create Value Together!
✓ Job analysis/Job description - sourcing talents - screening CVs - interviewing candidates - reporting - onboarding
✓Contact Center Optimization
✓BPO and outsourcing
✓Bid Writing, Tender Proposals, RFP Proposal & management
✓Telemarketing campaigns
✓Reporting and dashboards
✓Content writing in English and French
✓ PowerPoint Presentation
✓ MS Word, MS Excel, Google Sheets, Google Docs, Forms, SurveyMonkey, Canva, ClickUp
✓ETC
Steps for completing your project
After purchasing the project, send requirements so Ruth can start the project.
Delivery time starts when Ruth receives requirements from you.
Ruth works on your project following the steps below.
Revisions may occur after the delivery date.
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