You will get Inbound Calls, Customer Services, Call Center Agent for Ecommerce Portal
Project details
Hello.
This is Umar From Pakistan.
We offer services of our Customer services team who is fluent in English language.
I am currently working part-time as a customer support agent.
I have experience in taking in-bound or out-bound calls for ecommerce portals.
- Booking Ecommerce Traveling Site Experience (ezybook uk)
- chat support (mobitairportparking uk)
- out-bound customer calling (in case of abundant cart)
My duties included:
- calling on the clients to confirm the delivery details
- answering any product questions via phone & e-mail,
- issuing receipts and invoices and complaints.
- plus handling any complain or return/refund-related problems.
I'm looking forward to discussing how my qualifications can fit in with your requirements.
This is Umar From Pakistan.
We offer services of our Customer services team who is fluent in English language.
I am currently working part-time as a customer support agent.
I have experience in taking in-bound or out-bound calls for ecommerce portals.
- Booking Ecommerce Traveling Site Experience (ezybook uk)
- chat support (mobitairportparking uk)
- out-bound customer calling (in case of abundant cart)
My duties included:
- calling on the clients to confirm the delivery details
- answering any product questions via phone & e-mail,
- issuing receipts and invoices and complaints.
- plus handling any complain or return/refund-related problems.
I'm looking forward to discussing how my qualifications can fit in with your requirements.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$75
|
Advanced
$125
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Outbound Calls | 100 | 200 | 500 |
Number of Email Sends | 20 | 7 | 110 |
Scriptwriting | - | - | - |
Summary Report | |||
Lead List | - | - | - |
About Umar
Mobile app | PHP | Laravel | Python | DevOps
Madison, Pakistan - 10:55 pm local time
Mobile App Development | PHP | Laravel | Python | DevOps Specialist
I am a seasoned full-stack developer and DevOps engineer with a robust background in building scalable and secure mobile applications, web applications, and backend systems. My expertise spans across various technologies, including mobile app development, PHP, Laravel, Python, and DevOps practices. I excel in creating efficient, user-friendly solutions that meet business objectives and enhance user experience.
𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞
𝐌𝐨𝐛𝐢𝐥𝐞 𝐀𝐩𝐩 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭
𝐢𝐎𝐒 & 𝐀𝐧𝐝𝐫𝐨𝐢𝐝: Proficient in developing native and cross-platform mobile applications using Swift for iOS and Kotlin/Java for Android. I have also worked with frameworks like Flutter and React Native for cross-platform solutions.
𝐔𝐈/𝐔𝐗 𝐃𝐞𝐬𝐢𝐠𝐧: Skilled in crafting intuitive user interfaces and enhancing user experience through design tools such as Figma and Adobe XD.
𝐀𝐏𝐈𝐬 & 𝐁𝐚𝐜𝐤𝐞𝐧𝐝 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: Experienced in integrating RESTful APIs, third-party services, and real-time functionalities using WebSockets.
𝐏𝐇𝐏 & 𝐋𝐚𝐫𝐚𝐯𝐞𝐥
𝐏𝐇𝐏 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Extensive experience in building dynamic and interactive web applications using PHP. Proficient in writing clean, efficient, and maintainable code.
𝐋𝐚𝐫𝐚𝐯𝐞𝐥 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤: Expertise in developing robust applications using the Laravel framework. Familiar with Laravel's features such as Eloquent ORM, Blade templating, and Artisan command-line interface.
𝐃𝐚𝐭𝐚𝐛𝐚𝐬𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Skilled in designing and managing databases using MySQL, PostgreSQL, and SQLite. Proficient in using Laravel's database migrations and seeders for efficient database management.
𝐓𝐞𝐬𝐭𝐢𝐧𝐠 & 𝐃𝐞𝐛𝐮𝐠𝐠𝐢𝐧𝐠: Proficient in using PHPUnit for testing and debugging Laravel applications to ensure high-quality, bug-free software.
𝐏𝐲𝐭𝐡𝐨𝐧 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭
𝐖𝐞𝐛 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Proficient in building web applications using Django and Flask frameworks. Experienced in utilizing Django's ORM for database interactions and Flask's lightweight nature for microservices.
𝐃𝐚𝐭𝐚 𝐒𝐜𝐢𝐞𝐧𝐜𝐞 & 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧: Skilled in using Python for data analysis, web scraping, and automation tasks. Familiar with libraries such as Pandas, NumPy, BeautifulSoup, and Selenium.
𝐀𝐏𝐈 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Experienced in building RESTful APIs using Django REST Framework (DRF) and Flask-RESTful.
𝐃𝐞𝐯𝐎𝐩𝐬 & 𝐂𝐥𝐨𝐮𝐝 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠
𝐂𝐈/𝐂𝐃 𝐏𝐢𝐩𝐞𝐥𝐢𝐧𝐞𝐬: Expertise in setting up continuous integration and deployment pipelines using Jenkins, GitLab CI/CD, and GitHub Actions. Automating build, test, and deployment processes to ensure seamless delivery.
𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐚𝐬 𝐂𝐨𝐝𝐞: Skilled in using Terraform and AWS CloudFormation for provisioning and managing cloud infrastructure. Experienced in deploying applications on AWS, Azure, and Google Cloud Platform (GCP).
𝐂𝐨𝐧𝐭𝐚𝐢𝐧𝐞𝐫𝐢𝐳𝐚𝐭𝐢𝐨𝐧 & 𝐎𝐫𝐜𝐡𝐞𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧: Proficient in containerizing applications using Docker and orchestrating them with Kubernetes. Experienced in deploying and managing clusters, scaling applications, and ensuring high availability.
𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠 & 𝐋𝐨𝐠𝐠𝐢𝐧𝐠: Experienced in implementing monitoring and logging solutions using tools like Prometheus, Grafana, and ELK Stack (Elasticsearch, Logstash, Kibana).
𝐓𝐨𝐨𝐥𝐬 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬
𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐦𝐢𝐧𝐠 𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞𝐬:
PHP, Python, JavaScript, Swift, Kotlin, Java
𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤𝐬 & 𝐋𝐢𝐛𝐫𝐚𝐫𝐢𝐞𝐬:
Laravel, Django, Flask, React Native, Flutter, Bootstrap, jQuery
𝐃𝐚𝐭𝐚𝐛𝐚𝐬𝐞𝐬:
MySQL, PostgreSQL, SQLite, MongoDB
𝐂𝐥𝐨𝐮𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬:
AWS, Azure, GCP
𝐃𝐞𝐯𝐎𝐩𝐬 𝐓𝐨𝐨𝐥𝐬:
Jenkins, GitLab CI/CD, GitHub Actions, Docker, Kubernetes, Terraform, Ansible
𝐕𝐞𝐫𝐬𝐢𝐨𝐧 𝐂𝐨𝐧𝐭𝐫𝐨𝐥:
Git, GitHub, GitLab, Bitbucket
𝐀𝐏𝐈 𝐓𝐨𝐨𝐥𝐬:
Postman, Swagger
Steps for completing your project
After purchasing the project, send requirements so Umar can start the project.
Delivery time starts when Umar receives requirements from you.
Umar works on your project following the steps below.
Revisions may occur after the delivery date.
Send requirements
In order to ensure successful collaboration, will need to know: Your products & your company's policies(e.g on returns/refunds) Which digital platform will I be using for calls/emails/social media? Which days/hours will I be expected to work for you?
Revision may occur after delivery date.
Inbound/ Outbound calls. Provide your customers with any information they might need., about product/delivery time/tracking Edit orders. Edit, confirm, cancel/refund.