You will get Inbox & Guest Messaging Support (Admin & Customer Communication)
Project details
I provide reliable inbox and guest messaging support for businesses and short-term rental hosts who need clear, professional communication without micromanagement.
With over 10 years of experience in customer support, reservations, and administrative operations, I work in a structured, process-driven way to ensure messages are handled accurately, politely, and on time.
This project is designed for clients who need help managing emails, inquiries, confirmations, follow-ups, and cancellation-related communication. I follow your guidelines and tone preferences, escalate issues when needed, and keep communication organized.
My support is fully remote and asynchronous. This service does not include phone calls or live chat.
If you’re looking for dependable inbox or guest messaging support that helps keep things running smoothly behind the scenes, this project is a great fit.
With over 10 years of experience in customer support, reservations, and administrative operations, I work in a structured, process-driven way to ensure messages are handled accurately, politely, and on time.
This project is designed for clients who need help managing emails, inquiries, confirmations, follow-ups, and cancellation-related communication. I follow your guidelines and tone preferences, escalate issues when needed, and keep communication organized.
My support is fully remote and asynchronous. This service does not include phone calls or live chat.
If you’re looking for dependable inbox or guest messaging support that helps keep things running smoothly behind the scenes, this project is a great fit.
Industry
Animals & Pets, Architecture & Interior Design, Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Ecommerce, Events Planning, Fashion & Apparel, Lifestyle, Marketing & Advertising, Media & Entertainment, Nonprofit, Real Estate, Retail & Wholesale, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$200
|
Advanced
$380
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 10 days |
Number of Revisions | 1 | 1 | 1 |
Number of Hours of Work | 5 | 10 | 20 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | ||
Formatting & Clean Up | |||
Project Management Support | - | - | |
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$50 - $100
Additional Revision
+$25
Additional Hour of Work
+$25
Organize & Classify/Tag Files
(+ 1 Day)
+$40Frequently asked questions
About Klau
Virtual Assistant | Inbox & Customer Support | Admin & Reservations
Tijuana, Mexico - 7:18 am local time
My work is process-driven and detail-focused. I follow established guidelines, handle communication professionally, and know when to escalate issues appropriately. I’m comfortable working remotely, asynchronously, and across time zones, making me a strong fit for ongoing support.
How I can support you:
- Inbox & email management
- Customer support (English & Spanish)
- Airbnb & short-term rental guest messaging
- Reservation coordination & follow-ups
- Refunds, cancellations, and documentation
- Data entry and basic reporting (Google Sheets / Excel)
- Administrative task organization
I value clear expectations, reliability, and long-term collaboration. If you’re looking for someone who can take inbox and support tasks off your plate without constant supervision, I’d be happy to help.
Steps for completing your project
After purchasing the project, send requirements so Klau can start the project.
Delivery time starts when Klau receives requirements from you.
Klau works on your project following the steps below.
Revisions may occur after the delivery date.
Project Review & Setup
Review client requirements, guidelines, and message volume to confirm scope.
Inbox & Message Management
Respond to emails or guest messages following provided instructions and tone.