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You will get IT Help Desk and Support Services

Neelam C.Status: Offline
Neelam C. Neelam C.
4.7
Top Rated
Preview image

Let a pro handle the details

Buy Customer Support services from Neelam, priced and ready to go.
Neelam C.Status: Offline
Neelam C. Neelam C.
4.7
Top Rated
Preview image

Let a pro handle the details

Buy Customer Support services from Neelam, priced and ready to go.

Project details

The primary objectives of the IT Help Desk and Support Services project include:

Establishing a centralized and well-structured help desk system.
Ensuring timely resolution of IT-related issues and minimizing operational disruptions.
Enhancing end-user productivity by providing reliable and prompt technical support.
Implementing proactive monitoring and preventive maintenance strategies.
Ensuring data security, compliance, and support for remote and hybrid work environments.
Collecting and analyzing support metrics to drive continuous improvement.

3. Scope of Services
The IT Help Desk and Support Services project covers a wide range of support tasks and responsibilities, including but not limited to:

3.1. Tiered Support Structure
Tier 1 Support:
Tier 2 Support:
Tier 3 Support:

3.2. Support Channels
3.3. Hardware and Software Support
3.4. Network and Connectivity
3.5. User Account and Access Management
3.6. Security and Compliance
4. Tools and Technologies
5. Project Team and Roles
6. Implementation Phases

Phase 2: Setup and Configuration
Phase 3: Training and Documentation
Purpose
Business
Industry
Agriculture, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & Publishing
Language
English

What's included $20

These options are included with the project scope.

$20
  • Delivery Time 1 day
  • Number of Hours of Work 40
    • Scriptwriting
    • Summary Report
    • Social Media Replies
    • Email Support
    • Live Chat Support
4.7
7 reviews
71% Complete
(5)
29% Complete
(2)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)

AA

Akintunde A.
5.00
May 5, 2025
Software Upgrade Good job!

GM

Gilbert M.
4.05
Feb 12, 2025
ClearPass engineer build policies

BB

Battery B.
5.00
Oct 14, 2024
VPN Network Specialist for Home-Based Routers

GR

Gilbert R.
5.00
Jun 16, 2024
Meraki expert

MA

Mauro A.
5.00
Jun 7, 2024
Network Redesign and Migration Expert This person is smart and well capable of explaining steps on how to accomplish tasks. Neelam was able to find solutions to my difficult problems and was able to explain everything with simplicity. Neelam also developed a plan for me to execute and get the job done. Thank you Neelam your skills were greatly appreciated.
Neelam C.Status: Offline

About Neelam

Neelam C.Status: Offline
Network, Wireless, Firewall, Cisco Meraki, PaloAlto, Fortinet, IT
100% Job Success
4.7  (7 reviews)
Jaipur, India - 4:58 am local time
I aspire to contribute to an organization that recognizes my strengths, enhances my skills, and fosters professional growth in the field of networking. With around 10 years of experience in the IT industry, I bring expertise in networking, wireless technologies, security, and SD-WAN.

As a versatile and adaptable professional with over a decade of experience in the private sector, I have extensive hands-on knowledge of routers, switches, firewalls, and a broad range of networking solutions. My technical proficiency covers Cisco Nexus Switches, Cisco Meraki devices, Cisco Wireless, Cisco Prime, Cisco WAAS, Aruba Wireless, Aruba ClearPass (CPPM), Aruba Central, Aruba Gateway, Palo Alto Firewalls, Panorama, Prisma SD-WAN, Fortinet products (FortiGate, FortiSwitch, FortiAP, FortiExtender, FortiManager, FortiAnalyzer, FortiCloud), F5 BIG-IP, Silver Peak SD-WAN, Ubiquiti UniFi solutions, Cradlepoint, VMware Cloud, OpsRamp, MS Visio, ServiceNow, and various network-related projects.

I am a dedicated, motivated, and adaptable professional with a positive attitude, strong problem-solving skills, and a commitment to maintaining high professional standards. My ability to quickly grasp new technologies, communicate effectively, and take on challenges allows me to work independently or as part of a team.

Technical Expertise
Routing
OSPF, EIGRP, eBGP, iBGP, VRF, Static & Dynamic Routing, Cisco Routers, Cisco Meraki Appliance, Cisco WAAS, Ubiquiti UniFi Gateway
Switching
VLANs, Port Security, Trunking (802.1q), EtherChannel, VTP, STP, MST, RSTP, PVST
Inter-VLAN Routing, CEF, HSRP, VRRP, GLBP, PoE, SPAN, MAC Table, VSS, vPC, Flex-Link
Cisco Catalyst & Nexus Switches, Cisco Meraki Switches, Ubiquiti UniFi Switches

Security
Policy-based & Route-based VPN, AAA, ACLs, Cisco ASA, FortiGate, Palo Alto Firewalls, Sophos Firewalls
Panorama, Aruba CPPM, Aruba Gateway, Cisco Meraki Firewall (L2/L3 Security), NAT, SD-WAN
IP Source Tracking, OpenVPN, pfSense Firewall, UniFi Gateway
Wireless
Cisco Wireless LAN Controller (WLC), Cisco Prime, Cisco DNA, Cisco Meraki, Aruba Central
Aruba WLC, Aruba CPPM, WLAN, Cisco AP, Cisco Meraki AP, Aruba AP, Mist AP, UniFi AP

Network Monitoring & Tools
ServiceNow, OpsRamp, Remedy, JIRA, ScienceLogic, SolarWinds
Certifications & Professional Qualifications
Cisco Meraki Solutions Specialist (ECMS)
CCIE Enterprise Infrastructure
Managing Campus Networks with Aruba Central
Cisco Meraki Network Associate (CMNA)
Aruba Mobility Fundamentals
Palo Alto Networks Certified Network Security Engineer (PCNSE)
NSE 1/2/3/4 Network Security Associate
Silver Peak Technical Sales Professional, Silver Peak SD-WAN
Cisco Certified Network Associate (CCNA)

Firewall Vendors:

Cisco (Cisco ASA, Firepower, Meraki MX)
Palo Alto Networks (PA-Series, Prisma Access, Panorama)
Fortinet (FortiGate, FortiManager, FortiAnalyzer)
Check Point (Quantum Security Gateway, Harmony)
Sophos (XG Firewall, SG UTM)
WatchGuard (Firebox Series)
SonicWall (NSA, TZ Series)
Juniper Networks (SRX Series)
Barracuda (CloudGen Firewall)
Zscaler (Cloud Security)
Forcepoint (Next-Gen Firewall)
Hillstone Networks (A-Series, X-Series)
Huawei (USG Firewall)
Sangfor (NGAF – Next-Gen Application Firewall)
F5 Networks (BIG-IP Advanced Firewall)
McAfee (Trellix) (Network Security Platform)
Cyberoam (UTM Firewall)
Netgate (pfSense)
Ubiquiti (UniFi Security Gateway)
DrayTek (Vigor Security Firewalls)
Lancom (R&S Unified Firewalls)
GajShield (Next-Gen Firewall)
Versa Networks (SASE & SD-WAN)
Cato Networks (SASE)
Hillstone Networks (Next-Gen Firewall)
OPNsense (Open-source Firewall)
Clavister (Secure SD-WAN & Firewalls)
ZYXEL (ATP, VPN, USG FLEX Firewalls)
Perimeter 81 (Cloud Firewall & SASE)

Networking Vendors

Cisco (Catalyst, Nexus, ISR, ASR, Meraki)
Aruba (HPE) (Aruba Central, ClearPass, Instant APs, Switches)
Juniper Networks (EX, QFX, MX Series)
Extreme Networks (Summit, VSP, Fabric)
Hewlett Packard Enterprise (HPE) (FlexNetwork, Aruba Switches)
Brocade (Now Broadcom) (ICX, MLX Series)
Ubiquiti (UniFi Switches, Dream Machine, EdgeMax)
MikroTik (RouterBOARD, Cloud Core Router, Switches)
Dell EMC Networking (PowerSwitch, VxRail)
TP-Link (Omada, JetStream Switches)
Huawei (CloudEngine Switches, NetEngine)
Netgear (ProSAFE Switches, Orbi, Insight Managed)
Nokia Networks (Service Routers, AirScale)
Zyxel Networks (Nebula, GS Switches)
Ruckus Networks (CommScope) (ICX Switches, SmartZone)
Ciena (Blue Planet, Adaptive Networks)
Broadcom (StrataXGS Switches, Tomahawk)
Arista Networks (CloudVision, EOS Switches)
Radware (Alteon Application Switches)
Cradlepoint (NetCloud SD-WAN, Wireless Routers)
Silver Peak (HPE) (SD-WAN EdgeConnec
Silver Peak (HPE) (SD-WAN EdgeConnect)
Cato Networks (SASE & SD-WAN)
Versa Networks (SD-WAN, Secure Networking)

With my extensive experience and deep technical expertise, I am confident in my ability to deliver effective networking, security, and cloud solutions while continuously adapting to new technologies and industry trends.

Steps for completing your project

After purchasing the project, send requirements so Neelam can start the project.

Delivery time starts when Neelam receives requirements from you.

Neelam works on your project following the steps below.

Revisions may occur after the delivery date.

Will update the progress

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