You will get IT support engineer, helpdesk engineer, procurement executive
Project details
Hi and WELCOME!
Remote IT Support Specialist with 3+ years in Level 1 & 2 helpdesk, Microsoft 365 administration, and IT procurement for SMBs, MSPs, and startups. I keep teams working, tickets closed, and IT spend under control.
Support & Helpdesk:
• L1/L2 support: hardware, software, networking, printers
• Ticketing in Atera, Zendesk, ConnectWise with SLA tracking
• Remote sessions via Splashtop, AnyDesk, RustDesk, TeamViewer
• Clear, audit-ready documentation and job reports
Cloud & Identity:
• Microsoft 365: Exchange, SharePoint, Teams, OneDrive
• Google Workspace: users, groups, shared drives, security
• Onboarding/offboarding, licensing, MFA, password policy
Procurement & Assets:
• Hardware/software sourcing and vendor quote comparison
• Purchase orders, license renewals, warranty and RMA handling
• Asset tagging, inventory audits, hardware refresh planning
• Laptop imaging, provisioning, and shipping to remote staff
Clients keep me on retainer for fast first response, high first-contact resolution, and procurement backed by real cost comparisons.
Message me with your team size, tools, and support hours — I'll send a scope and price.
Remote IT Support Specialist with 3+ years in Level 1 & 2 helpdesk, Microsoft 365 administration, and IT procurement for SMBs, MSPs, and startups. I keep teams working, tickets closed, and IT spend under control.
Support & Helpdesk:
• L1/L2 support: hardware, software, networking, printers
• Ticketing in Atera, Zendesk, ConnectWise with SLA tracking
• Remote sessions via Splashtop, AnyDesk, RustDesk, TeamViewer
• Clear, audit-ready documentation and job reports
Cloud & Identity:
• Microsoft 365: Exchange, SharePoint, Teams, OneDrive
• Google Workspace: users, groups, shared drives, security
• Onboarding/offboarding, licensing, MFA, password policy
Procurement & Assets:
• Hardware/software sourcing and vendor quote comparison
• Purchase orders, license renewals, warranty and RMA handling
• Asset tagging, inventory audits, hardware refresh planning
• Laptop imaging, provisioning, and shipping to remote staff
Clients keep me on retainer for fast first response, high first-contact resolution, and procurement backed by real cost comparisons.
Message me with your team size, tools, and support hours — I'll send a scope and price.
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$50
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | - | - | - |
Project Management Support | |||
Travel Planning | - | - | - |
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JA
James A.
Aug 1, 2026
IT Support & Procurement Expert Needed
Mohiuddin seamlessly balanced L1/L2 technical support with our IT procurement needs. They resolved help desk tickets quickly across Microsoft 365. Proactive, highly responsive, and fantastic to work with.
About Mohiuddin
IT Help desk & Technical Support Engineer | Procurement Executive
Rawalpindi, Pakistan - 5:23 pm local time
Hi there, I’m an IT professional with over five years of experience bridging the gap between daily technical support and strategic IT procurement. Whether you need a hands-on Technical Support Engineer to manage your Help Desk operations or an executive to streamline your IT asset lifecycle, I bring both technical expertise and operational efficiency to your team.
I have spent the last five years supporting fast-paced Managed Service Provider (MSP) and corporate environments. I specialize in diagnosing complex hardware, software, and networking issues while ensuring your business gets the best value from its technology investments.
Core Technical & Procurement Expertise:
Help Desk & End-User Support (L1/L2): Providing reliable, fast-resolution troubleshooting for both local and remote users.
Cloud Administration: Hands-on management and configuration of Microsoft 365, Google Workspace, and Azure environments.
IT Procurement & Asset Lifecycle: Strategic sourcing, vendor relationship management, and hardware/software inventory tracking.
Operations & Ticketing Systems: Streamlined escalation management, workflow optimization, and cross-functional team collaboration.
I pride myself on clear communication and a customer-first approach. My goal isn't just to close tickets or purchase equipment—it's to turn operational challenges into real efficiency gains for your business, keeping everything running smoothly and minimizing downtime.
Let’s connect to discuss how I can support your IT infrastructure and procurement goals!
Steps for completing your project
After purchasing the project, send requirements so Mohiuddin can start the project.
Delivery time starts when Mohiuddin receives requirements from you.
Mohiuddin works on your project following the steps below.
Revisions may occur after the delivery date.
Analysis the requirements.