You will get L1 Ticket Support Agent.
Project details
Hi, I'm Jonathan Dedicated and empathetic Customer Service and Technical Support Agent with a passion for helping customers resolve issues and providing exceptional service.
Experienced professional with 9 years in customer service and technical support roles. Adept at troubleshooting technical issues, resolving customer concerns, and ensuring a seamless customer experience.
I offer customer support in:
Support in Spanish/English calls. | Live Chat Zendesk, Freshdesk, Rhombus, Intuiface Familiar with troubleshooting Netsapiens PBX. Magento IT helpdesk Technician 1 VOIP yealing Support L1 Microsoft 365 Support L1 Salesforce, Live Email Support, Slack.
My hourly rate is 15 but willing to lower down as we speak.
Experienced professional with 9 years in customer service and technical support roles. Adept at troubleshooting technical issues, resolving customer concerns, and ensuring a seamless customer experience.
I offer customer support in:
Support in Spanish/English calls. | Live Chat Zendesk, Freshdesk, Rhombus, Intuiface Familiar with troubleshooting Netsapiens PBX. Magento IT helpdesk Technician 1 VOIP yealing Support L1 Microsoft 365 Support L1 Salesforce, Live Email Support, Slack.
My hourly rate is 15 but willing to lower down as we speak.
Purpose
BusinessIndustry
Financial Services, Food & Beverage, Logistics & Supply Chain Management, SoftwareLanguage
EnglishWhat's included $70
These options are included with the project scope.
$70
- Delivery Time 1 day
- Number of Hours of Work 8
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Social Media Replies
(+ 1 Day)
+$25
Ticket Support Agent.
(+ 1 Day)
+$25Frequently asked questions
3 reviews
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This project doesn't have any reviews.
MA
Micaela A.
May 6, 2024
Appointments Scheduling Supporter Part time - Healthcare Practice
MS
Michael S.
Apr 16, 2024
Keep it Simple Storage Support
Working with Jonathan was excellent. He is incredibly skilled and diligent in his work. He is very responsive and has a desire to do great work. Cannot recommend enough!
HB
Horia Adrian B.
Jan 9, 2024
Customer Support with Spanish & English
Good language command, both ES and EN at work managed to work with all types of customers as well as managing both B2B and B2C calls.
Multichannel activities supported: calls, emails, chats with remarkable problem-solving skills.
High professionalism demonstrated with a deep understanding of the job role.
Great quality of work and cooperation during the collaboration.
Quick to learn new skills and adapt to new challenges maintaining quality.
Very consistent with the quality of work and very quick to adapt to new challenges or requirements.
Good schedule adherence and available to work more difficult shifts or extra hours.
Great communication, team player and good work in collaboration skills displayed.
We highly recommend him for any CSR position.
Multichannel activities supported: calls, emails, chats with remarkable problem-solving skills.
High professionalism demonstrated with a deep understanding of the job role.
Great quality of work and cooperation during the collaboration.
Quick to learn new skills and adapt to new challenges maintaining quality.
Very consistent with the quality of work and very quick to adapt to new challenges or requirements.
Good schedule adherence and available to work more difficult shifts or extra hours.
Great communication, team player and good work in collaboration skills displayed.
We highly recommend him for any CSR position.
About Jonathan
Property Management - Short-Term Rental VA
San Salvador, El Salvador - 11:53 pm local time
I help property managers and Airbnb hosts manage guest communication, reservations, and property operations so they can focus on growing their business.
How I can help you:
✔ Guest communication (Airbnb, VRBO, Booking)
✔ Reservation management & calendar updates
✔ Listing management and optimization
✔ Coordinating cleaners & maintenance
✔ Handling refunds, disputes, and guest issues
✔ Troubleshooting smart locks, Wi-Fi, and property tech
Tools I work with:
• Hostaway
• Airbnb
• Google Workspace
• Slack
• CRM systems (Zendesk, Freshdesk, Salesforce)
Why clients hire me:
• 1900+ hours on Upwork
• 5⭐ client feedback
• Bilingual (English / Spanish)
• Reliable communication and fast response times
If you're looking for someone to support your rental operations, I'd be happy to help.
Steps for completing your project
After purchasing the project, send requirements so Jonathan can start the project.
Delivery time starts when Jonathan receives requirements from you.
Jonathan works on your project following the steps below.
Revisions may occur after the delivery date.
I offer customer support in:
Support in Spanish/English calls. | Live Chat Zendesk, Freshdesk, Rhombus,Intuiface Familiar with troubleshooting Netsapiens PBX. Magento IT helpdesk Technician 1 VOIP yealing Support L1 Microsoft 365 Support L1 Salesforce, Live Email Support, Slack