You will get live chat customer service support
Project details
With over two years in the customer service support space, I have handled multiple chats simultaneously without losing my quality of work. I am confident in my ability to deliver the service you require.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$250
|
Standard
$400
|
Advanced
$550
|
|---|---|---|---|
| Delivery Time | 4 days | 4 days | 4 days |
Number of Hours of Work | 12 | 12 | 12 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | |
Email Support | - | ||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Social Media Replies
+$100About Lucia
Virtual Assistant
Waikiki, Australia - 12:26 am local time
- prefer quality over quantity and embracing the art of patience over the rush of speed.
- I know how important it is to keep a business afloat, so I treat my clients’ businesses as my own.
- I am always open to doing more than the clients’ initial job advertisement requests. If the client is
willing to teach me new tasks or allows me to self-learn and try out something new with them
and it works out, then we have both benefitted. I gain more knowledge and perform more tasks
for the client at no extra cost.
ADMINISTRATION
Services I offer:
- Nonverbal customer enquiries and responses:
- Email, website chat, social media messages and comments, SMS messages.
- Microsoft Office suite:
- Including Word, Excel, PowerPoint and more. From document formatting, data entry into Excel
to dynamic presentations.
- Email Management:
- Management and organising of clients’ email accounts, responding to inquiries, and scheduling
appointments.
- Organising files:
- Keeping a clean system to file management for easy access and obtaining of documents.
- Generating reports:
- Create reports based on provided data and information.
- PDF:
- Convert and edit pdf documents.
- Database management:
- Updating records with accuracy for clients’ customers
CUSTOMER SERVICE
Services I offer:
- Live chat:
- Simultaneously chat to three customers to answer enquiries and record complaints to relay to
relevant departments of the client’s business.
- Customer complaints:
- Manage diverse levels of customer complaints and emphasize with customers.
- I understand not every interaction will be pleasant but also know the importance of not
jeopardising the quality of service or stepping out of client’s business policies and guidelines.
- Social media management:
- Engage with clients’ customers/viewers via client’s social media platforms.
- CRM:
- Updating customer information with clients preferred CRM system. I have previously used
Salesforce, XACT, Genesys Cloud. Willing to learn ropes around new CRM systems.
Attention: I have recently upgraded to Canva Pro. In my employment history prior to starting my own virtual assistant business, I worked in the Marketing and Events industry with 4 years of solid experience as a Brand Specialist for an FMCG company. Also completed an Advanced Diploma in Business Marketing from Sydney, Australia prior to working in the Marketing industry. I am in the process of refreshing my content creation skills via Canva should you need to use these services of mine as well, but remember, I'm still in the midst of my self-reinvention journey.
Steps for completing your project
After purchasing the project, send requirements so Lucia can start the project.
Delivery time starts when Lucia receives requirements from you.
Lucia works on your project following the steps below.
Revisions may occur after the delivery date.
Brief
A thorough briefing or virtual meeting is required to discuss the scope of work and guidelines for products/services.