You will get Live Chat Customer Support | Real-Time Chat, Customer Satisfaction & CRM
Project details
I provide professional live chat customer support to help businesses respond quickly, resolve inquiries, and maintain high customer satisfaction (CSAT). My services include real-time chat assistance, social media replies, CRM ticket management, email support, and complaint resolution. I follow your brand voice and guidelines to deliver consistent and polite communication. Whether you run an e-commerce store, SaaS platform, or service-based business, I can manage customer interactions efficiently, track issues, and provide detailed weekly reports. My goal is to improve response time, customer retention, and overall satisfaction while keeping your customers happy. All work is done professionally using CRM tools like Zendesk, Freshdesk, HubSpot and live chat platforms such as LiveChat, Tawk.to, and Intercom.
Purpose
BusinessIndustry
TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$50
|
Advanced
$90
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | - | ||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$25 - $75
Additional Hour of Work
+$8Frequently asked questions
About Hassaan
Customer Support Representative | Email, Chat & Customer Retention
Lahore, Pakistan - 11:54 am local time
I specialize in email support, live chat support, and customer service operations, ensuring every customer feels heard, supported, and valued.
While I am new on Upwork, I have strong hands-on knowledge of:
Customer service best practices
Chat & email support workflows
CRM handling and ticket management
Clear written communication
Problem-solving and customer empathy
What I can help you with:
Responding to customer emails professionally
Live chat & chat support (website, apps, social media)
Order tracking & customer inquiries
Handling refunds, complaints, and escalations
CRM updates (Zendesk, Freshdesk, HubSpot, etc.)
Maintaining response time and CSAT standards
I understand how important quick response time, polite communication, and accuracy are for any business. I am detail-oriented, reliable, and committed to delivering consistent support.
If you’re looking for a dedicated customer service or chat support representative who communicates clearly and follows instructions carefully — I’m ready to help.
Steps for completing your project
After purchasing the project, send requirements so Hassaan can start the project.
Delivery time starts when Hassaan receives requirements from you.
Hassaan works on your project following the steps below.
Revisions may occur after the delivery date.
Client Onboarding
Gather access to live chat platforms, CRM, email, and social media accounts. Collect brand guidelines, FAQs, and response policies.
Setup & Preparation
Configure chat and CRM systems for smooth workflow. Review scripts, templates, and customer handling procedures.