You will get Live Chat & Email Customer Support for SaaS & AI Products
Project details
You will get reliable, professional live chat and email customer support tailored for SaaS and AI-based products. With 9+ years of experience across Telecom, Financial Services, Utilities, and AI/SaaS platforms, I specialize in delivering clear, empathetic, and SLA-driven customer support that improves user experience and retention.
I currently handle end-to-end support for an AI/LLM-powered product, including customer onboarding, issue resolution, and ongoing user guidance via chat, email, and social channels. I’m especially skilled at simplifying complex AI features for non-technical users, reducing confusion and repeat tickets.
What sets me apart is my structured approach, strong communication, and ability to work independently while aligning with your internal processes. I use CRM and ticketing tools like Zendesk, Freshdesk, and Intercom to ensure organized workflows, fast response times, and accurate resolutions.
If you’re looking for a dependable support professional who understands both customers and modern SaaS/AI products, this project is designed to add immediate value to your team.
I currently handle end-to-end support for an AI/LLM-powered product, including customer onboarding, issue resolution, and ongoing user guidance via chat, email, and social channels. I’m especially skilled at simplifying complex AI features for non-technical users, reducing confusion and repeat tickets.
What sets me apart is my structured approach, strong communication, and ability to work independently while aligning with your internal processes. I use CRM and ticketing tools like Zendesk, Freshdesk, and Intercom to ensure organized workflows, fast response times, and accurate resolutions.
If you’re looking for a dependable support professional who understands both customers and modern SaaS/AI products, this project is designed to add immediate value to your team.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Financial Services, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$75
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 30 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Frequently asked questions
About Puneet
Customer Support Specialist | Live Chat & Email Support | CRM Expert
Pune, India - 10:40 pm local time
I am an AI Product Support & SaaS Customer Success Specialist with 9+ years of experience delivering high-quality customer support across Telecom, Utilities, Financial Services, and AI-based SaaS products.
Currently, I manage end-to-end customer support for an AI/LLM-powered product (Echo LLM), handling onboarding, live chat support, issue resolution, and user guidance across chat and social media channels. I specialize in simplifying complex AI tools for non-technical users, ensuring smooth adoption and a positive customer experience.
What I do best:
Live chat & email customer support
AI/SaaS product onboarding and user guidance
Social media customer support & moderation
Issue resolution with strict SLA compliance
CRM handling (Zendesk, Freshdesk, Intercom, etc.)
Customer retention & experience improvement
I’m known for being clear, patient, and solution-oriented, with a strong ability to understand user pain points and resolve issues efficiently. My goal is to help businesses retain customers, reduce support backlogs, and deliver exceptional support experiences.
If you’re looking for a reliable, experienced customer support professional who understands both customers and modern AI products, I’d be happy to help.
Steps for completing your project
After purchasing the project, send requirements so Puneet can start the project.
Delivery time starts when Puneet receives requirements from you.
Puneet works on your project following the steps below.
Revisions may occur after the delivery date.
Project Kickoff & Access Setup
I review product details, understand workflows, and set up access to support tools and documentation.