You will get live chat support, lead qualification, and appointment setting
Project details
Greetings! I am Usman Javed, a Sales-Focused Live Chat Specialist with 5+ years of experience and 75,000+ chats handled.
If you are losing leads because your responses are slow or robotic, I am here to fix that. I specialize in high-volume, high-stakes chat support for industries where every lead counts. Unlike general virtual assistants, I focus on conversion and appointment setting, ensuring your website visitors become paying customers.
What sets this project apart:
Sales-First Approach: I don't just "support", I qualify leads and book appointments directly into your CRM.
Multi-Tasking Expert: I comfortably manage 6+ simultaneous chats without sacrificing response quality or brand voice.
TECH: Expert in Salesforce, Zendesk, LiveChat, SimpleTexting, and HubSpot. I don't just log leads; I tag them accurately ( by interest level or value).
Compliance Aware: Experienced in strictly regulated industries, ensuring all interactions meet legal and brand standards.
Flexible Coverage: Available for after-hours, public holidays, and weekend shifts to capture the leads your competitors are missing.
Stop losing revenue to "Offline" chat widgets. Let’s scale your lead generation today.
If you are losing leads because your responses are slow or robotic, I am here to fix that. I specialize in high-volume, high-stakes chat support for industries where every lead counts. Unlike general virtual assistants, I focus on conversion and appointment setting, ensuring your website visitors become paying customers.
What sets this project apart:
Sales-First Approach: I don't just "support", I qualify leads and book appointments directly into your CRM.
Multi-Tasking Expert: I comfortably manage 6+ simultaneous chats without sacrificing response quality or brand voice.
TECH: Expert in Salesforce, Zendesk, LiveChat, SimpleTexting, and HubSpot. I don't just log leads; I tag them accurately ( by interest level or value).
Compliance Aware: Experienced in strictly regulated industries, ensuring all interactions meet legal and brand standards.
Flexible Coverage: Available for after-hours, public holidays, and weekend shifts to capture the leads your competitors are missing.
Stop losing revenue to "Offline" chat widgets. Let’s scale your lead generation today.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Energy, Financial Services, Legal, Marketing & Advertising, Real EstateLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$80
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 5 days |
Number of Hours of Work | 1 | 8 | 40 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Summary Report
+$15
Social Media Replies
+$15
Quality Assurance & Compliance Audit
+$50
CRM Lead Pipeline Cleanup
+$100
Weekend/Holiday Coverage
+$50Frequently asked questions
About Usman
Live Chat Specialist | Lead Qualification & Appointment Setting Expert
Lahore, Pakistan - 2:03 am local time
I am a Sales-Driven Live Chat and Operations Specialist with 15+ years of experience in high-stakes environments. I specialize in managing high-volume chat traffic (6+ concurrent chats) where the goal isn't just "support", it's Lead Qualification and Appointment Setting.
What I bring to your team:
Lead Conversion: Expert at identifying high-value visitors and moving them through your sales funnel.
CRM Mastery: Seamless integration with Salesforce, HubSpot, and Zendesk to ensure every lead is logged and tagged accurately.
Industry Expertise: Proven track record in Debt Relief, Solar, Personal Injury Law and Tech Support, handling complex queries with 100% brand voice alignment.
Technical Foundation: Background in Computer Science (Diploma) allows me to troubleshoot technical issues while maintaining the chat flow.
I thrive in fast-paced shifts and am available for after-hours and weekend coverage to ensure your marketing spend never goes to waste. Let’s turn your website traffic into measurable ROI.
Steps for completing your project
After purchasing the project, send requirements so Usman can start the project.
Delivery time starts when Usman receives requirements from you.
Usman works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & System Setup
I will review your provided scripts and guidelines. I will then log into your chat platform and CRM to ensure access is working and the dashboard is ready.
Live Chat Execution, Lead Qualification, Tagging & Data Logging
I handle real-time chats, engaging visitors instantly. I qualify leads, log data into your CRM/Sheets, and tag interactions with specific dispositions ( Appointment, DNC, DNQ, Value Range) to ensure your sales team prioritizes follow-ups effectively.