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You will get Livechat support for any business
Top Rated
Top Rated
Project details
Experienced customer support professional with 3+ years of proven success in Live Chat and Email Support, holding Upwork's Top Rated badge.
I help businesses build strong relationships with their customers through fast, friendly, and efficient communication.
Here’s how I can support your business:
🟢 Handle eCommerce inquiries via live chat or email
🟢 Provide timely and professional live chat support
🟢 Manage email operations with precision
🟢 Address product questions across email, Facebook, Instagram & live chat
🟢 Respond to order tracking and delivery inquiries
🟢 Process returns, refunds, and cancellations smoothly
🟢 Recommend products and content to increase engagement
🟢 Handle escalations and resolve customer concerns with empathy and efficiency
🟢 Manage social media messages and comments to keep your brand voice consistent and positive
Let’s work together to deliver customer service that delights and converts. Whether you’re just starting or scaling, I’m here to support your growth and give your customers the experience they deserve.
I help businesses build strong relationships with their customers through fast, friendly, and efficient communication.
Here’s how I can support your business:
🟢 Handle eCommerce inquiries via live chat or email
🟢 Provide timely and professional live chat support
🟢 Manage email operations with precision
🟢 Address product questions across email, Facebook, Instagram & live chat
🟢 Respond to order tracking and delivery inquiries
🟢 Process returns, refunds, and cancellations smoothly
🟢 Recommend products and content to increase engagement
🟢 Handle escalations and resolve customer concerns with empathy and efficiency
🟢 Manage social media messages and comments to keep your brand voice consistent and positive
Let’s work together to deliver customer service that delights and converts. Whether you’re just starting or scaling, I’m here to support your growth and give your customers the experience they deserve.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$30
|
Standard
$200
|
Advanced
$950
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 28 days |
Number of Revisions | Unlimited | Unlimited | Unlimited |
16 reviews
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Kailee H.
May 29, 2026
Customer Support Specialist — SaaS for Online Esthetics Booking Platform
KM
Kassandra M.
Mar 30, 2026
Admin Support + Customer Service Role Job Description
It was great working with Gift! She took on new tasks with gusto and brought up anything that she needed with clarity and kindness. Her communication was very responsive and professional.
CS
Christina S.
Mar 25, 2026
Wild Moon Midwifery & Healing Arts, LLC
Gift got back to me within minutes or hours every time I reached out, despite our awkward time difference. She took all of my information, goals, and priorities in and created a plan for us to move forward and she kept bringing me back to the plan when I got distracted. She completed work quickly and well. Her capability with websites is excellent. If you want someone who will step in and “get it done”, Gift is a great person to bring on to your team. I hope to bring her back in for future projects.
GM
Gonzalo M.
Jan 7, 2026
Customer Service Agents - Hiring Fast
CF
Carletha F.
Nov 10, 2025
Multibrand Virtual Assistant – Real Estate, Admin & Creative Marketing
About Gift
Customer Support / Onboarding specialist | Zendesk Freshdesk Intercom
100%
Job Success
Benin City, Nigeria - 5:54 pm local time
I've worked across some pretty varied environments including EV charging, AI and SaaS, e-commerce, and ride logistics, so technical products don't intimidate me. I get up to speed fast and I don't need a lot of hand-holding to start being useful.
Some things I've actually done that might be relevant to you:
-Helped cut response delays by 20% by tightening up how a CSR team tracked and handled requests
-Managed 100+ orders a day and 70+ customer messages daily without letting quality slip
-Trained and improved a company chatbot that reduced the load on the live support queue
-Spotted recurring technical issues and escalated them properly so engineering teams could fix things at the root
I'm comfortable in high-volume queues, I keep my documentation clean, and I communicate in a way that actually sounds human.
Tools I use regularly: Zendesk, Freshdesk, Intercom, Gorgias, HubSpot, GoHighLevel, Zoho, Trello, Asana, Shopify, and the usual Google and Microsoft stack.
If you need someone reliable who genuinely cares about the customer experience and not just closing tickets, I'd love to work with you. Send me a message!
Steps for completing your project
After purchasing the project, send requirements so Gift can start the project.
Delivery time starts when Gift receives requirements from you.
Gift works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding
Logging in to platform, getting set up