You will get Multichannel Customer Support | Live Chat, Email & CRM Helpdesk Expert
Project details
Delivering World-Class Multichannel Customer Support That Turns Customers into Loyal Friends!
Are you tired of losing sales due to slow responses or poor customer experience?
Let me help you fix that — fast.
I’m Chinenye Ugenyi, an award-winning Customer Support & Virtual Assistant with 12+ years of experience helping global brands deliver seamless, empathetic, and sales-driven customer interactions across Email, Live Chat, Social Media, and CRM platforms (HubSpot, Zendesk, Freshdesk,..).
What you Will Get:
Quick and polite customer responses (socials, email, chat, or phone)
Accurate ticket categorization & timely follow-ups
Mini FAQs and canned replies for faster resolutions
SLA tracking and Insight report with key metrics like CSAT, FCR & response times
Build positive client relationships that boost retention
Ticket management, refunds, complaints, and escalation handling
I combine emotional intelligence + tech efficiency to create experiences that delight customers, reduce churn, and increase repeat sales.
If you’re looking for someone who treats your business like their own, you’re in the right place.
Let’s deliver excellence — one customer at a time.
Are you tired of losing sales due to slow responses or poor customer experience?
Let me help you fix that — fast.
I’m Chinenye Ugenyi, an award-winning Customer Support & Virtual Assistant with 12+ years of experience helping global brands deliver seamless, empathetic, and sales-driven customer interactions across Email, Live Chat, Social Media, and CRM platforms (HubSpot, Zendesk, Freshdesk,..).
What you Will Get:
Quick and polite customer responses (socials, email, chat, or phone)
Accurate ticket categorization & timely follow-ups
Mini FAQs and canned replies for faster resolutions
SLA tracking and Insight report with key metrics like CSAT, FCR & response times
Build positive client relationships that boost retention
Ticket management, refunds, complaints, and escalation handling
I combine emotional intelligence + tech efficiency to create experiences that delight customers, reduce churn, and increase repeat sales.
If you’re looking for someone who treats your business like their own, you’re in the right place.
Let’s deliver excellence — one customer at a time.
What's included
| Service Tiers |
Starter
$55
|
Standard
$125
|
Advanced
$225
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Hours of Work | 4 | 12 | 24 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$12
Summary Report
(+ 1 Day)
+$8Frequently asked questions
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About Chinenye
Customer Support | Email, Phone, Chat | Shopify VA | Lead Generation
50%
Job Success
Ikeja, Nigeria - 7:12 pm local time
Award-winning customer service professional with 10+ years’ experience delivering 𝗵𝗶𝗴𝗵-𝘃𝗼𝗹𝘂𝗺𝗲 𝗲𝗺𝗮𝗶𝗹, 𝗰𝗵𝗮𝘁, 𝗽𝗵𝗼𝗻𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 and customer relationship management. I set up and manage Zendesk, HubSpot, Freshdesk, Salesforce, and Zoho Desk - building workflows, automations, and SLAs that cut backlog and lift CSAT to 97%+.
As a Shopify Virtual Assistant, I have optimized 3000+ product uploads with SEO descriptions, accurate, detailed titles, and conversion-focused images. I also manage store operations, dropshipping apps, and social media marketing (Facebook, Instagram, TikTok, Google) that grew engagement by 𝟮𝟱𝟬% 𝗶𝗻 𝟵𝟬 𝗱𝗮𝘆𝘀 𝗳𝗼𝗿 𝗮 𝗹𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗮𝗻𝗱 𝘄𝗲𝗹𝗹𝗻𝗲𝘀𝘀 𝗯𝗿𝗮𝗻𝗱.
Skilled in B2B lead generation, CRM cleanup, list building, and data entry, using tools like Apollo.io, LinkedIn Finders, Web Scrapers, Instant Data Scraper, Zillow, Yellow Pages, Google Sheets, and Excel. I deliver 𝗵𝗶𝗴𝗵𝗹𝘆 𝘃𝗲𝗿𝗶𝗳𝗶𝗲𝗱 𝗹𝗲𝗮𝗱𝘀 𝘁𝗵𝗮𝘁 𝗳𝘂𝗲𝗹 𝘀𝗮𝗹𝗲𝘀 𝗽𝗶𝗽𝗲𝗹𝗶𝗻𝗲𝘀 𝗮𝗻𝗱 𝗸𝗲𝗲𝗽 𝗱𝗮𝘁𝗮𝗯𝗮𝘀𝗲𝘀 𝗰𝗹𝗲𝗮𝗻 𝗮𝗻𝗱 𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲.
Backed by awards for Best Customer Service and Twice Best Sales Achievement (148% over target) and strong technical certifications, I combine empathy with efficiency.
If you need a reliable professional who can 𝗺𝗮𝗻𝗮𝗴𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀, 𝗴𝗿𝗼𝘄 𝘆𝗼𝘂𝗿 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲, 𝘀𝗲𝘁 𝗮𝗽𝗽𝗼𝗶𝗻𝘁𝗺𝗲𝗻𝘁𝘀, 𝗮𝗻𝗱 𝗴𝗲𝗻𝗲𝗿𝗮𝘁𝗲 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝗹𝗲𝗮𝗱𝘀, let’s connect.
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After purchasing the project, send requirements so Chinenye can start the project.
Delivery time starts when Chinenye receives requirements from you.
Chinenye works on your project following the steps below.
Revisions may occur after the delivery date.
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