Upwork home
Sign up
Project Catalog
DesignDesign
Video & AudioVideo & Audio
Development & ITDevelopment & IT
MarketingMarketing
Writing & TranslationWriting & Translation
MoreMore

You will get Multichannel Customer Support | Live Chat, Email & CRM Helpdesk Expert

Chinenye U.Status: Offline
Chinenye U. Chinenye U.
4.3
Preview imagePreview imagePreview imagePreview image

Let a pro handle the details

Buy Customer Support services from Chinenye, priced and ready to go.
Chinenye U.Status: Offline
Chinenye U. Chinenye U.
4.3
Preview imagePreview imagePreview imagePreview image

Let a pro handle the details

Buy Customer Support services from Chinenye, priced and ready to go.

Project details

Delivering World-Class Multichannel Customer Support That Turns Customers into Loyal Friends!
Are you tired of losing sales due to slow responses or poor customer experience?
Let me help you fix that — fast.

I’m Chinenye Ugenyi, an award-winning Customer Support & Virtual Assistant with 12+ years of experience helping global brands deliver seamless, empathetic, and sales-driven customer interactions across Email, Live Chat, Social Media, and CRM platforms (HubSpot, Zendesk, Freshdesk,..).

What you Will Get:
Quick and polite customer responses (socials, email, chat, or phone)
Accurate ticket categorization & timely follow-ups
Mini FAQs and canned replies for faster resolutions
SLA tracking and Insight report with key metrics like CSAT, FCR & response times
Build positive client relationships that boost retention
Ticket management, refunds, complaints, and escalation handling

I combine emotional intelligence + tech efficiency to create experiences that delight customers, reduce churn, and increase repeat sales.

If you’re looking for someone who treats your business like their own, you’re in the right place.
Let’s deliver excellence — one customer at a time.
What's included
Service Tiers Starter
$55
Standard
$125
Advanced
$225
Delivery Time 1 day 3 days 7 days
Number of Hours of Work
41224
Scriptwriting
-
-
Summary Report
-
Social Media Replies
Email Support
Live Chat Support
Optional add-ons You can add these on the next page.
Additional Hour of Work
+$12
Summary Report (+ 1 Day)
+$8

Frequently asked questions

4.3
2 reviews
50% Complete
(1)
50% Complete
(1)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)

PD

Paula D.
5.00
Oct 7, 2025
Meditation/visualization Experiment Participant

HS

Huw S.
3.50
Jan 9, 2025
Generate Leads and Set Appointments in Media/Entertainment
Chinenye U.Status: Offline

About Chinenye

Chinenye U.Status: Offline
B2B Lead Generation | List Building | Cold Email & Cold Calling
50% Job Success
4.3  (2 reviews)
Ikeja, Nigeria - 12:04 pm local time
Generic lead lists, outdated contact data, bounced emails, and prospects who never respond waste your sales team's time. You need qualified leads, verified decision-makers, and targeted outreach that can move prospects toward real conversations.

I provide B2B Lead Generation, List Building, Cold Email & Cold Calling focused on finding the right prospects, verifying their contact information, and building an outbound pipeline around your ideal client profile.

With 12+ years of experience across e-commerce, tech, travel, real estate, gaming, health/wellness, and finance, I have delivered 10,000+ verified leads for clients who needed accurate prospect data, not guesswork.

What I can help you with:
• B2B Lead Generation & List Building — targeted prospect research by industry, location, company size, job title, and ICP.

• Decision-Maker & Contact Research — identify CEOs, Founders, Owners, Directors, Managers, and other relevant decision-makers.

• Lead Qualification & Contact Enrichment — research company information, job titles, business emails, phone numbers, LinkedIn profiles, and relevant buying signals.

• Email Finding & Verification — verify business email addresses to reduce invalid contacts and bounce risk.

• Cold Email Outreach — personalized campaigns, follow-up sequences, campaign monitoring, and response tracking.

• Cold Calling & Telemarketing — outbound calls, prospect qualification, follow-up calls, and appointment setting.

• LinkedIn Lead Generation & Outreach — prospect research, targeted outreach, follow-up, and lead qualification.

• Appointment Setting — turn qualified prospects and warm replies into discovery calls and sales conversations.

• CRM & Pipeline Management — organize prospect data, update lead statuses, track follow-ups, and maintain clean CRM records.

Ideal clients
I work best with B2B companies, SaaS businesses, agencies, consultants, professional service businesses, e-commerce/DTC companies, real estate businesses, and growing sales teams that need a reliable outbound lead generation process.

Whether you need a verified prospect list, ongoing B2B lead generation, cold email/calling, LinkedIn outreach, or qualified appointments, I can support the workflow from prospect research through follow-up and CRM tracking.

Tools & platforms
LinkedIn Sales Navigator, Apollo, Crunchbase, Clay, PhantomBuster, Hunter, Snov, Instantly, Lemlist, ZeroBounce, NeverBounce, Excel, Google Sheets, HubSpot, Zoho, Pipedrive, Salesforce, Zendesk, Mondaydotcom, and GoHighLevel.

I have also been recognized with multiple awards for sales and client performance, including Best Staff of the Year and Best Sales Achiever of the Month, with sales performance reaching 148% of target.

If you need qualified B2B leads, accurate prospect data, targeted outreach, or more conversations with potential clients, send me a message and let’s discuss your ICP, target market, and outreach goals.

Steps for completing your project

After purchasing the project, send requirements so Chinenye can start the project.

Delivery time starts when Chinenye receives requirements from you.

Chinenye works on your project following the steps below.

Revisions may occur after the delivery date.

First Step

Client purchases the project and sends requirements.

And

I will complete the project following the steps that I add here.

Review the work, release payment, and leave feedback to Chinenye.