You will get Shopify & E-commerce Customer Support
Project details
I support clients in managing their daily customer relations to deliver a smooth, professional, and reassuring customer experience.
Support is provided across multiple channels (email, chat, contact forms, and social media), ensuring clear, personalized, and solution-oriented responses. The objective is to enhance customer satisfaction, reduce disputes, and improve customer retention while respecting each company’s brand image and internal processes.
Support is provided across multiple channels (email, chat, contact forms, and social media), ensuring clear, personalized, and solution-oriented responses. The objective is to enhance customer satisfaction, reduce disputes, and improve customer retention while respecting each company’s brand image and internal processes.
Industry
Ecommerce, Writing & PublishingLanguage
FrenchWhat's included $5
These options are included with the project scope.
$5
- Delivery Time 1 day
- Number of Hours of Work 60
- Email Support
About Fanomezantsoa Heriniaina Domoina
Shopify After-Sales Support | Customer Care
Antsirabe, Madagascar - 3:16 am local time
An efficient e-commerce after-sales service is a key pillar in building customer trust and supporting the growth of an online store.
With over 2 years of experience in e-commerce customer service management, I support businesses in improving their customer support and operational processes. I work with professional tools such as Shopify, Zendesk, Freshdesk, Gmail, Google Drive, and Google Workspace to ensure smooth, organized, and responsive handling of customer requests.
Based in Madagascar and equipped with reliable computer hardware, I offer a full range of services, including:
✅ Virtual assistance and multichannel customer support
✅ Complaint handling and e-commerce platform administration
✅ Professional French ↔ English translation, including:
- Website translation
- Document translation
- E-commerce and customer service content translation
✅ Product Listing: Creating and optimizing product listings on Shopify, including compelling descriptions tailored to your audience to boost sales.
✅ Canva Design: Creating professional visuals for your marketing materials, social media, and more, using customized designs on Canva to enhance your brand image.
🎯 Professional goal: to deliver a high-quality customer experience while providing accurate, natural, and audience-appropriate translations.
📨 Are you looking for a reliable collaborator for your customer support and translation needs?
I am available to discuss your project and contribute to its success.
Steps for completing your project
After purchasing the project, send requirements so Fanomezantsoa Heriniaina Domoina can start the project.
Delivery time starts when Fanomezantsoa Heriniaina Domoina receives requirements from you.
Fanomezantsoa Heriniaina Domoina works on your project following the steps below.
Revisions may occur after the delivery date.
E-commerce Customer Support (Email & Chat)
To get started efficiently, I need an overview of your company, your products or services, your key policies, as well as access to your customer support tools. Existing scripts or FAQs are appreciated.