You will get Multichannel Support Expert | 98% Client Satisfaction
Top Rated
Top Rated
Project details
I offer reliable customer support and administrative assistance to help your business run efficiently.
With 4+ years of experience, I’ve worked remotely with eCommerce stores, SaaS startups, and coaching teams to handle:
• Email, chat & ticket support (Zendesk, HubSpot, Intercom)
• Order processing, CRM updates, and client communication
• Admin workflows: onboarding, inbox cleanup, permissions
HelpDesk Tools & CRM:
Shopify, Amazon,eBay Zapier, HubSpot, Zendesk, Jira, Freshdesk, Airtable, Slack, Microsoft Teams, Trello. Notion, GoHighLevel, Amazon Seller Central
I work with structure, and accuracy keeping things organized so you can focus on growth.
With 4+ years of experience, I’ve worked remotely with eCommerce stores, SaaS startups, and coaching teams to handle:
• Email, chat & ticket support (Zendesk, HubSpot, Intercom)
• Order processing, CRM updates, and client communication
• Admin workflows: onboarding, inbox cleanup, permissions
HelpDesk Tools & CRM:
Shopify, Amazon,eBay Zapier, HubSpot, Zendesk, Jira, Freshdesk, Airtable, Slack, Microsoft Teams, Trello. Notion, GoHighLevel, Amazon Seller Central
I work with structure, and accuracy keeping things organized so you can focus on growth.
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Data Analytics, Ecommerce, Energy, Engineering, Environmental, Events Planning, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Religion & Spirituality, Sports & Fitness, Travel & Tourism, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 8 days |
Number of Hours of Work | 10 | 20 | 30 |
Scriptwriting | - | ||
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$80 - $170
Additional Hour of Work
+$5Frequently asked questions
13 reviews
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KL
Kuok Ming L.
May 4, 2026
Systems Support Engineer
RJ
Rabia J.
Jan 19, 2026
Certified AWS Cloud Engineer & Technical Virtual Assistant / Remote Operations Needed
Ibad is a hard working, detailed oriented and delivered work on time. I highly recommend him for projects.
RJ
Rabia J.
Apr 29, 2025
AWS Cloud Specialist Needed for Basic Infrastructure Setup
Muhammad Ibad delivered excellent work on my AWS project. He set up a secure and well-structured cloud environment, including EC2, RDS, VPC, and security controls like CloudTrail and Inspector. His attention to detail, clear documentation, and proactive communication made the process smooth. Highly recommend for AWS tasks!
HA
Hina A.
Feb 18, 2024
Experienced Virtual Assistant for USA-Based eBay Store - Sales Management in USA Time Zone
It's been a privilege to collaborate with Muhammad. Their professionalism and dedication to excellence have consistently exceeded our expectations. Diligent and deadline-oriented, He not only follows directions to the letter but also engages proactively with insightful queries and suggestions. His ability to rapidly assimilate new information and conduct independent research has significantly enhanced our projects. We eagerly anticipate future opportunities to work together. A heartfelt thank you to Muhammad for his exceptional contributions!
HA
Hina A.
Nov 14, 2023
Professional Virtual Assistant for Sales Verification, Data Analysis, and Email Management
I recently had the pleasure of working with Muhammad for the second time, and once again, he exceeded my expectations. Muhammad's commitment to being available during both my timezone and my company's timezone was instrumental in ensuring smooth communication and timely project delivery.
His professionalism and dedication to the task at hand were evident throughout our collaboration. Muhammad consistently demonstrated a deep understanding of the project requirements and delivered high-quality results. His responsiveness and proactive approach made the entire process seamless and efficient.
I am thoroughly impressed with Muhammad's work ethic, communication skills, and technical expertise. Without a doubt, I would not hesitate to hire him again for future projects. If you are looking for a reliable and skilled freelancer who goes the extra mile, Muhammad is the right choice. I wholeheartedly recommend him to the Upwork community.
Thank you, Muhammad, for your outstanding contributions to our project.
His professionalism and dedication to the task at hand were evident throughout our collaboration. Muhammad consistently demonstrated a deep understanding of the project requirements and delivered high-quality results. His responsiveness and proactive approach made the entire process seamless and efficient.
I am thoroughly impressed with Muhammad's work ethic, communication skills, and technical expertise. Without a doubt, I would not hesitate to hire him again for future projects. If you are looking for a reliable and skilled freelancer who goes the extra mile, Muhammad is the right choice. I wholeheartedly recommend him to the Upwork community.
Thank you, Muhammad, for your outstanding contributions to our project.
About Muhammad Ibad
Certified Cloud Engineer | DevOps & CI/CD Pipelines | System Support |
100%
Job Success
Islamabad, Pakistan - 8:24 am local time
Cloud and DevOps engineer with hands-on experience in Azure DevOps, AWS infrastructure, and CI/CD pipeline management combined with 2 years of IT system support, administration, and technical virtual assistance.
I work across two areas:
Cloud & DevOps Engineering:
✅ CI/CD Pipeline Design & Management — Azure DevOps, GitHub Actions
✅ AWS Infrastructure — EC2, S3, RDS, IAM, VPC, WAF, CloudTrail, CloudWatch
✅ Microsoft Azure — VMs, Key Vault, Variable Groups, ARM Templates, Azure Bicep
✅ Infrastructure as Code — Terraform, Azure Bicep, ARM Templates
✅ Deployment Automation — PowerShell, Shell Scripting
✅ Environment Management — Dev → QA → UAT → Production
✅ Sitefinity CMS — Post-Deployment Configuration, Widgets, Page Management
✅ Security & Compliance — HIPAA Audits, CloudTrail Analysis, Encrypted Storage
IT Support & System Administration:
✅ Microsoft 365 Admin — User Management, Licensing, Exchange, SharePoint
✅ Google Workspace Administration
✅ Active Directory — User Provisioning, Access Control, Group Policies
✅ Remote Desktop Support & Troubleshooting
✅ CRM Setup & Management — HubSpot, Salesforce, GoHighLevel
✅ Helpdesk Tools — Zendesk, Freshdesk, Jira, Freshservice
✅ E-Commerce Operations — Shopify, Amazon Seller Central, eBay
✅ Productivity & Project Tools — Trello, Airtable, Notion, Slack, Microsoft Teams
Notable Projects:
✅ Managed end-to-end Azure DevOps release pipeline for Nikko Asset Management (Amova platform, Japan) across 4+ environments with zero production incidents
✅ Deployed multi-region AWS infrastructure with zero downtime
✅ AWS Certified Solutions Architect (Associate) + SysOps Administrator — verified on Certmetrics
Cloud Stack:
AWS | Microsoft Azure | Azure DevOps | GitHub | Git | PowerShell | Linux | Terraform | Azure Bicep | ARM Templates | Sitefinity CMS | Microsoft 365 | Google Workspace | Active Directory
Let's discuss how I can support your business operations and cloud environment with clarity.
Steps for completing your project
After purchasing the project, send requirements so Muhammad Ibad can start the project.
Delivery time starts when Muhammad Ibad receives requirements from you.
Muhammad Ibad works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff Call
Discuss pain points (e.g., high refunds, slow responses).
Secure Access
Share limited Zendesk/Intercom/Shopify credentials (view-only access).