You will get Mystery Shopping & Customer Experience Audit report & boost your business
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Top Rated
Project details
I provide detailed Mystery Customer & Audit services to evaluate customer experience across digital and physical touchpoints.
ā General Business Info: Business name, industry, service type, and audit objectives.
ā Digital Audits: Specify channels (Phone, WhatsApp, Email, social media, Chat), provide sample interactions, and define key performance indicators (KPIs).
ā On-Site Mystery Shopping (El Salvador Only): Locations, customer journey details, and specific evaluation scenarios. For airline audits, travel must start from El Salvador, with ticketing details provided by the client.
ā Reporting & Deliverables: Preferred report format (PDF, Google Sheets, etc.), deadline expectations, and any additional insights needed.
š Why choose this service? A structured evaluation reveals service gaps, enhances customer satisfaction, and optimizes business performance.
š Additional Benefits for All Packages
ā Use of professional tools to record and analyze interactions.
ā Guaranteed confidentiality: Full protection of evaluated data.
š Optimize your customer experience and strengthen your service today.
š© Contact me to schedule a free consultation.
ā General Business Info: Business name, industry, service type, and audit objectives.
ā Digital Audits: Specify channels (Phone, WhatsApp, Email, social media, Chat), provide sample interactions, and define key performance indicators (KPIs).
ā On-Site Mystery Shopping (El Salvador Only): Locations, customer journey details, and specific evaluation scenarios. For airline audits, travel must start from El Salvador, with ticketing details provided by the client.
ā Reporting & Deliverables: Preferred report format (PDF, Google Sheets, etc.), deadline expectations, and any additional insights needed.
š Why choose this service? A structured evaluation reveals service gaps, enhances customer satisfaction, and optimizes business performance.
š Additional Benefits for All Packages
ā Use of professional tools to record and analyze interactions.
ā Guaranteed confidentiality: Full protection of evaluated data.
š Optimize your customer experience and strengthen your service today.
š© Contact me to schedule a free consultation.
Industry
Business, Ecommerce, Financial Services/Banking, Health & Wellness, Hospitality & Tourism, Insurance, Legal, Manufacturing, Media & Entertainment, Real Estate, Sports & Recreation, Technology & Internet, Transportation & AutomotivePlatform
Amazon, Etsy, Facebook ShopsLanguage
SpanishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 4 days |
Number of Hours of Work | 8 | 16 | 16 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$25 - $100
šContinuous Evaluation and Improvement
+$1,000
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About Claudia Dely
Operations & CX Specialist | Process Optimization, QA & AI Workflows
100%
Job Success
San Salvador, El SalvadorĀ - 5:57 pm local time
I work with founders, entrepreneurs, managers, and established teams ā adapting to the size, structure, and systems already in place.
My strength is not being tied to one platform. I learn the environment quickly, understand the workflow behind it, interpret the available data and metrics, and identify the details that may be affecting efficiency, customer experience, quality, or follow-up.
HOW I CAN HELP
š¹ **Operations & Process Optimization**
ā¢ Operational audits and process analysis
ā¢ Workflow mapping and optimization
ā¢ SOP development and documentation
ā¢ Identifying bottlenecks, duplicated work, and gaps in responsibilities
ā¢ Improving coordination between teams and systems
ā¢ Creating practical processes that teams can actually maintain
š¹ **Operational Metrics & Performance Analysis**
ā¢ KPI and operational metrics review
ā¢ Interpreting performance data regardless of the platform
ā¢ Identifying trends, gaps, and opportunities for improvement
ā¢ Helping teams understand what their numbers are telling them
ā¢ Establishing practical tracking and reporting processes
š¹ **Customer Experience (CX)**
ā¢ Customer journey analysis
ā¢ CX audits and service quality evaluations
ā¢ Digital and in-person Mystery Shopping
ā¢ Identifying friction points across customer touchpoints
ā¢ Customer support and service process analysis
š¹ **QA, UAT & Digital Experience**
ā¢ Manual QA testing for web and mobile applications
ā¢ User Acceptance Testing (UAT)
ā¢ Functional and usability testing
ā¢ Customer journey and workflow validation
ā¢ Detailed findings, documentation, and actionable recommendations
š¹ **AI, Workflows & Automation**
ā¢ Identifying practical opportunities to use AI in operations
ā¢ AI and chatbot evaluation
ā¢ Conversational QA
ā¢ Workflow improvement and intelligent task automation
ā¢ Helping teams use technology to reduce friction rather than adding unnecessary complexity
SYSTEMS & TOOLS
I have experience working across different operational, customer service, communication, CRM, project management, and collaboration platforms, including:
Zendesk, Aircall, Nextiva, CRM systems, ClickUp, Notion, Trello, Asana, Google Workspace, AI tools, and other business platforms.
I don't need to know your exact platform beforehand. I focus on understanding how your operation works, what information matters, how the data should be interpreted, and where improvements can be made.
MY APPROACH
**Understand ā Diagnose ā Organize ā Measure ā Improve ā Enable**
I don't just identify a problem and hand you a report.
My goal is to leave you with clearer processes, better visibility, documented workflows, and a practical way for your team to continue making improvements as the business grows.
Clients value my ability to adapt quickly, understand complex operations, and notice the small details that others may overlook.
If your business has growing pains, disconnected workflows, inconsistent processes, unclear metrics, customer experience issues, or systems that aren't being used effectively, I can help you find where the friction is and what to do next.
Available for:
ā¢ Operations & Process Audits
ā¢ Process Improvement Projects
ā¢ CX & Customer Journey Audits
ā¢ QA / UAT Testing
ā¢ KPI & Operational Metrics Analysis
ā¢ SOP & Workflow Documentation
ā¢ CRM / Workflow Optimization
ā¢ AI & Automation Projects
ā¢ Ongoing Operations Support
If your business has growing pains, disconnected workflows, inconsistent processes, unclear metrics, customer experience issues, or systems that aren't being used effectively, I can help you find where the friction is and what to do next.
If youāre not sure where the bottleneck is, letās talk. Iāll help you find it. š
Steps for completing your project
After purchasing the project, send requirements so Claudia Dely can start the project.
Delivery time starts when Claudia Dely receives requirements from you.
Claudia Dely works on your project following the steps below.
Revisions may occur after the delivery date.
Post-Project Support
Offer a brief follow-up consultation to ensure the client is satisfied and can implement recommendations effectively. Provide additional resources or guidance if needed. Limit Revisions: Only 2 revisions are included in the package.
Final Zoom Meeting & Delivery
Present the final report and recommendations during the Zoom meeting. Walk the client through the findings, insights, and next steps. Address any immediate questions or concerns. Limit Revisions: Only 2 revisions are included in the package.