You will get Operations and Customer Support
Top Rated
Project details
I can offer the best level of customer service or operations handling to your company, be it with the team, CRM platforms, data analysis, or report generating. It can also include gathering feedbacks and reviews from your customers for the service provided to them.
Purpose
BusinessIndustry
Beauty & Cosmetics, Logistics & Supply Chain Management, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$6
|
Standard
$8
|
Advanced
$12
|
|---|---|---|---|
| Delivery Time | 3 days | 4 days | 5 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$13.33
8 reviews
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(1)
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This project doesn't have any reviews.
MZ
Martin Z.
Mar 21, 2026
CRM Support Staff
LH
Luke H.
Jan 5, 2026
Operations Lead for 7-Figure Coaching Company
GE
Grant E.
Jan 23, 2025
Inventory Updates
KK
Kevin K.
Dec 23, 2024
VA for Remote Operations Management
Great freelancer, picks up new tasks very quickly, Very punctual, and can operate within our team very well. Would definitely hire again.
GE
Grant E.
Jul 6, 2024
Customer Service Rep
About Nawal
Operations/ Logistics/ Billing Coordination & Customer Support
100%
Job Success
Lahore, Pakistan - 4:26 am local time
With extensive experience in customer service, lead generation, and sales across B2B and B2C sectors, I bring a proven track record of delivering top-notch CRM solutions. As a former Universal Agent in a business process outsourcing setting, I managed a wide range of customer inquiries, including mobile, landline, broadband, digital services, and logistics concerns. My expertise spans billing explanations, credit processing, relocation support, technician dispatches, troubleshooting, and more. I also excelled in backend responsibilities and collaborated with onshore teams for effective complaint resolution and legacy plan updates.
In addition to my customer service proficiency, I possess skills in academic writing, sales, marketing, web research, and administrative tasks. I am eager to leverage my BPO industry experience and extend my capabilities into writing and research projects on Upwork. I am committed to continuous learning and skill enhancement to provide exceptional service and high-quality results to my clients.
Steps for completing your project
After purchasing the project, send requirements so Nawal can start the project.
Delivery time starts when Nawal receives requirements from you.
Nawal works on your project following the steps below.
Revisions may occur after the delivery date.
Understanding
Understanding the nature of work and seeing if it aligns with my experience. Can be done over a meeting
Reviewing
Conduct meeting to review the completed tasks