You will get Optimized Zendesk + SEO Help Center = smoother support, happier customers.
Project details
What sets me apart is my focus on real, measurable outcomes — not just a checklist audit. I bring 15+ years of CX leadership with deep Zendesk expertise, and I don’t just tell you what’s broken — I give you clear, actionable steps to fix it. Whether it's untangling complex workflows, fixing ticket routing issues, or making sure your FAQs actually get seen (and used), my goal is to leave you with a support system that runs smoothly and scales with your growth.
What's Included
Full audit of your Zendesk Support setup:
Triggers, automations, macros, forms, user roles, and workflows
Ticket routing efficiency check (eliminate lost or misrouted tickets)
Multi-language configuration review (if applicable)
Help Center (Guide) SEO Optimization:
Review and update article titles, meta descriptions, and tags
Internal structure improvements for better self-service
Search visibility enhancement (Google + in-platform)
Reporting & Analytics Validation:
Ensure you’re tracking KPIs that matter
Insights into ticket trends, team performance, and customer needs
Detailed Audit Report:
Key findings, best practice gaps, and a prioritized improvement roadmap
Quick wins + longer-term recommendations
What's Included
Full audit of your Zendesk Support setup:
Triggers, automations, macros, forms, user roles, and workflows
Ticket routing efficiency check (eliminate lost or misrouted tickets)
Multi-language configuration review (if applicable)
Help Center (Guide) SEO Optimization:
Review and update article titles, meta descriptions, and tags
Internal structure improvements for better self-service
Search visibility enhancement (Google + in-platform)
Reporting & Analytics Validation:
Ensure you’re tracking KPIs that matter
Insights into ticket trends, team performance, and customer needs
Detailed Audit Report:
Key findings, best practice gaps, and a prioritized improvement roadmap
Quick wins + longer-term recommendations
Project Type
Ecommerce Management, Project Management, Customer SupportWhat's included $1,495
These options are included with the project scope.
$1,495
- Delivery Time 14 days
- Number of Revisions 1
Optional add-ons
You can add these on the next page.
Fast 10 Days Delivery
+$500
Additional Revision
+$300About Erica
CX Solutions for Startups | Strategy, AI, and Support Ops
Kings County, United States - 1:24 pm local time
I’m the founder of SunshineCX, where I help startups and small businesses level up their CX strategy, support systems, and team operations. Whether you’re hitting your first big growth moment or trying to future-proof your customer experience, I’ve got you covered.
Here's what I do best:
-AI-Powered Support: Implementing smart, scalable solutions that cut response times and improve customer satisfaction.
-Support Ops Transformation: Optimizing workflows, automating the repetitive stuff, and helping teams work smarter, not harder.
-Voice of the Customer: Making sure your customer feedback actually drives product and service improvements.
-Global Team Scaling: Launching and leading remote support teams, expanding multi-language capabilities, and ensuring consistency at scale.
A few wins I’m proud of:
-Cut response times by 80% and saved $500K annually with AI-driven CX upgrades.
-Took team response from 30 days to 5 hours through process optimization.
-Led a $1.2M cross-functional project that reduced costs and increased conversion velocity.
-Built and scaled remote support teams across 6 cities, growing language support from 1 to 30+.
-Raised CSAT from 60% to 90% while cutting operational expenses by $500K.
I’m known for being both strategic and hands-on. Through SunshineCX, I bring people along during big changes and make sure the systems I build are tailored to your business—not just cookie-cutter solutions.
If you’re ready to make your customer experience brighter, bolder, and built for growth, let’s chat!
Steps for completing your project
After purchasing the project, send requirements so Erica can start the project.
Delivery time starts when Erica receives requirements from you.
Erica works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & Discovery
Gather access, understand your goals, pain points, and current setup.
Zendesk System Audit
Review workflows, triggers, forms, roles, and routing for optimization gaps.