You will get Excel Expert | Data Analysis, Dashboard & Automation | Sheets
Rising Talent
Rising Talent
Project details
Excel Expert & Data Analyst turning raw, messy data into clear,
actionable business intelligence. I build custom dashboards, automate
recurring reports & create data models that save hours of manual work
every single week.
SERVICES:
✅ Custom Excel dashboards (slicers, pivot tables, dynamic charts & KPI cards)
✅ Advanced formulas: VLOOKUP, XLOOKUP, INDEX/MATCH, SUMIFS, array formulas
✅ VBA macro automation (eliminate repetitive tasks & human error)
✅ Power Query & Power Pivot / DAX for advanced data modeling
✅ Google Sheets automation, formulas & Apps Script integrations
✅ Financial models: budgets, forecasts, P&L statements & KPI trackers
✅ Data cleaning, deduplication, validation & normalization
✅ Sales tracking, CRM spreadsheets & pipeline management dashboards
✅ Looker Studio / Google Data Studio reporting & visualization
Whatever your data challenge — inventory, HR, sales, finance or
operations — I build the exact solution your business needs, clean,
scalable and fully documented.
💼 TOOLS: Excel │ Google Sheets │ VBA │ Power Query
│ Looker Studio
📩 Describe your data challenge — FREE 15-min scoping call.
actionable business intelligence. I build custom dashboards, automate
recurring reports & create data models that save hours of manual work
every single week.
SERVICES:
✅ Custom Excel dashboards (slicers, pivot tables, dynamic charts & KPI cards)
✅ Advanced formulas: VLOOKUP, XLOOKUP, INDEX/MATCH, SUMIFS, array formulas
✅ VBA macro automation (eliminate repetitive tasks & human error)
✅ Power Query & Power Pivot / DAX for advanced data modeling
✅ Google Sheets automation, formulas & Apps Script integrations
✅ Financial models: budgets, forecasts, P&L statements & KPI trackers
✅ Data cleaning, deduplication, validation & normalization
✅ Sales tracking, CRM spreadsheets & pipeline management dashboards
✅ Looker Studio / Google Data Studio reporting & visualization
Whatever your data challenge — inventory, HR, sales, finance or
operations — I build the exact solution your business needs, clean,
scalable and fully documented.
💼 TOOLS: Excel │ Google Sheets │ VBA │ Power Query
│ Looker Studio
📩 Describe your data challenge — FREE 15-min scoping call.
What's included
| Service Tiers |
Starter
$45
|
Standard
$100
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 3 days | 4 days | 5 days |
Number of Pages Mined/Scraped | 5 | 20 | 50 |
Number of Sources Mined/Scraped | 1 | 3 | 5 |
Number of Revisions | 1 | 1 | 1 |
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MS
Massimiliano S.
Mar 31, 2025
Social Media & Content Manager spécialisé(e) IT
LB
Lucas B.
Sep 16, 2024
Assistant Francophone pour Gestion Administrative
About Lienkoun Gael
Customer Support | Community Management | Social Media Manager
100%
Job Success
Ouagadougou, Burkina Faso - 10:11 pm local time
Here I take care of your customers from first contact to complete satisfaction, delivering an optimal customer experience, while strengthening your online visibility through professional, human-first social media management — whether organic growth or paid advertising support, you're in the right place.
I'm a Customer Support Specialist, Community Manager & Social Media Manager with 7+ years of hands-on experience helping brands and SMEs build loyal, engaged audiences and deliver five-star client experiences across French and English-speaking markets (Europe, Belgium, Canada, Switzerland, French-speaking Africa).
I can help you with:
• Customer support (email, live chat, calls — French only)
• Complaint handling & escalation management
• Community moderation & animation
• Social media management (organic content & ad-supported growth)
• Administrative support & Virtual Assistance
I manage your support inbox, resolve escalations, run your social presence, moderate your community, and protect your brand reputation. Expertise in CRM, client communication, complaint handling, social media strategy, and community building: high-volume queues, de-escalated situations, client onboarding, content calendars, and engagement systems that build genuine brand loyalty. I don't just respond to problems — I build the systems that prevent them: SOPs, knowledge bases, response templates, escalation workflows, and CSAT reporting that make your operations scalable and measurable.
➤ WHY CHOOSE ME?
• Proven Customer Relations — I reduce backlog, lower churn, and turn negative experiences into loyalty
• French-First, English-Ready — native French, professional written English, across France, Belgium, Canada, West Africa
• Social Media & Content Savvy — content calendars, captions, visuals, DM/comment engagement, organic & paid growth
• Calm Under Pressure — high-volume inbox, escalated clients, public complaints
• Process Builder — SOPs, macros, onboarding flows, FAQs, escalation matrices
• Autonomous & Dependable — proactive, transparent, self-managed
➤ CUSTOMER SUPPORT & CLIENT RELATIONSHIP MANAGEMENT
Zendesk, Freshdesk, Gmail; live chat; complaint handling & escalation management; onboarding & churn reduction; order/refund management; B2B & B2C account management; FAQ/knowledge base/SOP writing; CSAT & NPS
➤ SOCIAL MEDIA MANAGEMENT
Content calendars, captions, copywriting, visual coordination (Canva, Adobe Suite), comment/DM engagement, organic growth & paid campaign support, retention tracking, brand voice consistency
➤ COMMUNITY MANAGEMENT
Facebook group/page moderation, WhatsApp Business/Telegram management, Instagram/Facebook/LinkedIn/TikTok moderation, online reputation monitoring, brand voice enforcement, stakeholder reporting
➤ VIRTUAL ASSISTANT & ADMINISTRATIVE SUPPORT
Data entry (Excel, Sheets, Word, Docs), PowerPoint/Slides, Google/Microsoft Forms, proofreading (EN/FR), EN↔FR translation, web research, file organization, calendar management, lead lists, AI-assisted tasks (ChatGPT, Claude, Gemini...)
➤ TOOLS & PLATFORMS
Zendesk | Freshdesk | Intercom | HubSpot | Zoho CRM | Meta Business Suite | WhatsApp Business | LinkedIn | Canva | Photoshop | Illustrator | InDesign | Notion | Trello | Asana | Google Workspace | Microsoft 365 | ChatGPT | Claude | Gemini | Google Drive | Dropbox | Zoom | Google Meet & more.
Ready to streamline your operations and elevate your customer experience? Customer support agent, social media/community manager, or reliable virtual assistant: I adapt to your needs and deliver measurable results.
Contact me today — I reply within 24 hours and offer a free 20-minute discovery call to discuss your needs.
Steps for completing your project
After purchasing the project, send requirements so Lienkoun Gael can start the project.
Delivery time starts when Lienkoun Gael receives requirements from you.
Lienkoun Gael works on your project following the steps below.
Revisions may occur after the delivery date.
Clarify expectations
An optional kickoff call or message exchange is held to clarify expectations.
Final delivery
A preview or draft is shared for initial feedback before final delivery.