You will get outstanding chat support representative or virtual assistant
Project details
Hi there! Are you looking for someone with solid experience and excellent communication skills?
I am an engaging and patient customer service professional with 5 years of experience responding to all types of customer inquiries and other roles in a BPO setting.
I can:
- Assist prospects or current customers by answering product and service questions, and suggesting information about other products and services promptly.
- Process orders, prepare correspondence, and fulfill customer needs or requests as company policy and procedure allow.
- Resolve their complaints and make sure that any unspoken issues are resolved as well.
- Make sure that every case is solved with top-notch quality and customer satisfaction.
In previous roles, I maintained a quality score of 95% above the company average and received 92% positive customer survey results. Strong creative and analytical skills, is very eager to learn, is a fast learner, has an eye for detail, and can work effectively with minimal supervision.
If you've got any questions or clarification, feel free to ask. Looking forward to working with you. Thanks in advance!
I am an engaging and patient customer service professional with 5 years of experience responding to all types of customer inquiries and other roles in a BPO setting.
I can:
- Assist prospects or current customers by answering product and service questions, and suggesting information about other products and services promptly.
- Process orders, prepare correspondence, and fulfill customer needs or requests as company policy and procedure allow.
- Resolve their complaints and make sure that any unspoken issues are resolved as well.
- Make sure that every case is solved with top-notch quality and customer satisfaction.
In previous roles, I maintained a quality score of 95% above the company average and received 92% positive customer survey results. Strong creative and analytical skills, is very eager to learn, is a fast learner, has an eye for detail, and can work effectively with minimal supervision.
If you've got any questions or clarification, feel free to ask. Looking forward to working with you. Thanks in advance!
Purpose
BusinessIndustry
Ecommerce, Food & Beverage, Gaming, Marketing & Advertising, Media & Entertainment, Photography, Telecommunications, Writing & PublishingLanguage
EnglishWhat's included $5
These options are included with the project scope.
$5
- Delivery Time 1 day
- Number of Hours of Work 1
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
About Kimberly
Customer Support | Data Entry | BPO Quality Analyst
Makati City, Philippines - 3:13 pm local time
• Quality Assurance
• 67 wpm with 98% accuracy
• Works Well Under Pressure
• Decision Making Skills
• Critical Thinking
• Multitasks Effectively
• Attention to Detail
• Time management skills
• Analytical skills
• Product/Service Knowledge
• Microsoft Office
• Google Docs Editors: Docs/Sheets/Slides
• Meet and Google Chat
• Zoom, MS Teams and Skype
• Salesforce
• Troubleshooting
Steps for completing your project
After purchasing the project, send requirements so Kimberly can start the project.
Delivery time starts when Kimberly receives requirements from you.
Kimberly works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding
The client purchases the project and sends the requirements and provides training if applicable.
Customer Support
Provide customer support through chat or email