You will get Guest & Booking Management (15 hours a month)
Project details
Reliable guest communication and booking coordination for Airbnb and short-term rentals, keeping calendars accurate and guests supported.
Purpose
BusinessIndustry
Business Services & Consulting, Lifestyle, Real EstateLanguage
EnglishWhat's included $466
These options are included with the project scope.
$466
- Delivery Time 30 days
- Number of Revisions 0
- Number of Hours of Work 15
About Alex
UK Recruitment Specialist | Talent Acquisition & Hiring Support
Leeds, United Kingdom - 12:11 am local time
My background combines hands-on property experience with senior operational responsibility. I’ve managed day-to-day operations, coordinated teams and contractors, built processes and workflows, and supported service delivery in high-pressure, regulated environments. That experience translates directly into how I support short-term rental hosts: with clarity, accountability, and minimal friction.
I work with Airbnb hosts, short-term let owners, and small property portfolios who want reliable operational support without being involved in daily detail. My focus is on guest communication, booking coordination, and operational oversight — ensuring guests are supported, calendars are accurate, and potential issues are identified early.
This is not generic virtual assistant work. I specialise in property and STR operations and understand the realities of guest expectations, platform requirements, and operational pressure. I know when reassurance is needed, when boundaries should be maintained, and when something needs escalating rather than reacting in the moment.
Clients value my ability to take ownership quietly and keep things moving without constant input. Once onboarding is complete, I integrate into existing systems, follow agreed processes, and communicate clearly and proportionately. You remain in control of pricing, strategy, and key decisions, while I handle the operational coordination that supports a professional guest experience.
Alongside property work, my senior NHS roles have required me to manage complex workflows, staffing coordination, performance reporting, and stakeholder relationships across multiple teams. That background means I’m comfortable working with responsibility, sensitive information, and high expectations — and I bring that same level of professionalism to every client engagement.
I’m particularly well suited to:
• Short-term rental hosts with 1–8 properties
• Owners who want to step back from guest messaging and coordination
• Busy professionals who value reliability and discretion
• Clients looking for structured, low-friction operational support
My services are delivered through clearly defined packages covering guest & booking management, STR operations support, and setup or optimisation projects. This ensures scope is clear, expectations are aligned, and support remains consistent.
If you’re looking for a dependable operations partner who can manage the detail calmly and professionally, I’d be happy to discuss how I can support your property or portfolio.
Steps for completing your project
After purchasing the project, send requirements so Alex can start the project.
Delivery time starts when Alex receives requirements from you.
Alex works on your project following the steps below.
Revisions may occur after the delivery date.
My Onboarding Process
After purchase, I’ll send a short onboarding checklist to gather access details, confirm property scope, and align communication preferences. Once completed, I’ll set up systems and begin support.