You will get Payment Dispute & Chargeback | PayPal & Stripe
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Top Rated
Project details
You will get professional ongoing management of your Shopify customer support and payment dispute cases, with a strong focus on reducing chargebacks and protecting your revenue in the DACH market.
With over 6 years of experience in German customer support and ecommerce operations, I help Shopify and dropshipping brands handle customer inquiries, payment disputes, and chargeback cases in a structured and efficient way.
My goal is not just to respond to tickets, but to build a reliable support system that reduces financial losses, improves customer satisfaction, and strengthens your payment reputation.
I have experience working with high-volume ecommerce stores handling customer communication via email and live chat, as well as resolving complex payment disputes on platforms like Shopify, PayPal, and Stripe.
I act as an extension of your operations team to ensure smooth customer experience and stable revenue flow. If you're selling in Germany, Austria, or Switzerland and want a dependable partner to manage your customer support and payment risks, this project is designed for you.
With over 6 years of experience in German customer support and ecommerce operations, I help Shopify and dropshipping brands handle customer inquiries, payment disputes, and chargeback cases in a structured and efficient way.
My goal is not just to respond to tickets, but to build a reliable support system that reduces financial losses, improves customer satisfaction, and strengthens your payment reputation.
I have experience working with high-volume ecommerce stores handling customer communication via email and live chat, as well as resolving complex payment disputes on platforms like Shopify, PayPal, and Stripe.
I act as an extension of your operations team to ensure smooth customer experience and stable revenue flow. If you're selling in Germany, Austria, or Switzerland and want a dependable partner to manage your customer support and payment risks, this project is designed for you.
Project Type
Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$99
|
Standard
$290
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Revisions | 1 | 1 | 1 |
Optional add-ons
You can add these on the next page.
Shopify Chargeback
(+ 1 Day)
+$20
Urgent Dispute Handling (24h)
(+ 1 Day)
+$30
Weekly Risk Report
(+ 1 Day)
+$15Frequently asked questions
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About Mohamed
German Customer Service for Shopify | Dropshipping | Stripe | PayPal
100%
Job Success
Cairo, Egypt - 9:43 am local time
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Throughout my tenure, I adeptly managed customer inquiries concerning delivery, return, and payment cases across multiple channels including calls, emails, and chats.
With a commitment to efficiency, my average handling time (AHT) consistently remained below 265 seconds, reflecting my ability to swiftly resolve customer issues while maintaining a high level of service.
Proficient in the following customer support platforms:
• Five9
• Voip System
• Salesforce Service Cloud (zCare)
• HelpScout
• Gorgias
• Alaiko
• Novogenia
• Monday
Recognized for my dedication and performance, I regularly achieved top rankings among my peers, culminating in the receipt of a commendation certificate for my outstanding contributions.
Translation Service:
- English to German, VANBRUUN
Translation of the website content
- English to German Technical, Koehler BrightStar
Technical translation of lighting product descriptions and instructions
- English to German, Montredo GmbH
Newsletter Translation.
- English to German, Travelpro Products Spain S.L.U.
Website Translation & Translation of Google Ads and travel product descriptions
- Bilingual German & English Text Annotator, Private AI Inc.
The tasks involved annotating a variety of texts using an in-house annotation tool.
- MidLocalize
HT & MTPE project Arabic into German
- Arabic to German Proofreader, Eurabic Translation & Localization Destination
ISAAC Acceptability project
If you're looking for a German translator, proofreader or customer service expert who has a strong experience in E-Commerce, Shopify and WordPress, then I am your ideal candidate.
Please send me a direct message to discuss how we can collaborate on your next project. I look forward to the opportunity to work with you :)
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Steps for completing your project
After purchasing the project, send requirements so Mohamed can start the project.
Delivery time starts when Mohamed receives requirements from you.
Mohamed works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1
Client shares store access, support details, and payment setup.
Step 2
I analyze current customer support and dispute handling system.