You will get Premium Customer Support Solution (Phone, Email and Chat) with 90%+ CSAT
Top Rated
Project details
VLBPO delivers world-class technical support and helpdesk services for companies needing reliable, 24/7 multichannel assistance. Our CX and tech support solutions ensure exceptional customer experiences across inbound calls, email, and live chat, with CRM setup and SLA-driven, KPI-measured performance.
We offer multichannel technical support with trained agents handling phone, email, and live chat inquiries, including bug reports, escalations, and troubleshooting. Our bilingual English and Spanish-speaking teams support global operations with professionalism and technical clarity.
Clients can start with just 4.5 full-time agents (168 hours/week) dedicated solely to their product, fully trained in your software, workflows, and brand voice for a seamless user experience.
We also implement and optimize top CRMs like Zendesk, Freshdesk, Intercom, and more—integrated with tools like Jira and Confluence. Plus, get 30% off our AI-powered CX platform, VLAI, for the first 12 months.
We offer multichannel technical support with trained agents handling phone, email, and live chat inquiries, including bug reports, escalations, and troubleshooting. Our bilingual English and Spanish-speaking teams support global operations with professionalism and technical clarity.
Clients can start with just 4.5 full-time agents (168 hours/week) dedicated solely to their product, fully trained in your software, workflows, and brand voice for a seamless user experience.
We also implement and optimize top CRMs like Zendesk, Freshdesk, Intercom, and more—integrated with tools like Jira and Confluence. Plus, get 30% off our AI-powered CX platform, VLAI, for the first 12 months.
Purpose
BusinessIndustry
Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Construction, Cybersecurity, Ecommerce, Energy, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Hardware & Electronics, Legal, Manufacturing & Storage, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$1,200
|
Standard
$1,450
|
Advanced
$1,600
|
|---|---|---|---|
| Delivery Time | 31 days | 31 days | 31 days |
Number of Hours of Work | 176 | 176 | 176 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
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Shared / Dediated Manager
+$10
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About Earl
Call Center Expert Agency ( Customer Service, Sales & Cold Calling )
100%
Job Success
Kingston, Jamaica - 1:04 am local time
One of our core strengths is the ability to build customer support departments from the ground up. We specialize in identifying pain points within the customer journey and implementing strategies that increase satisfaction, retention, and lifetime value. Our solutions are tailored to each client’s unique needs, with an emphasis on measurable results.
We don’t just provide outsourced talent, we deliver end-to-end support, strategic consultation, and performance-driven management. Whether you're a startup looking to scale or an established company seeking optimization, we offer the structure, agility, and insight needed to grow.
Our clients choose VLBPO because we:
Drive revenue while enhancing customer experience
Provide scalable solutions designed for long-term growth
Offer deep industry knowledge with a hands-on, collaborative approach
Deliver reliable, fully managed teams that act as an extension of your brand
At VLBPO, we’re committed to excellence, partnership, and sustainable success. When you work with us, you're not just outsourcing—you’re gaining a growth partner who’s fully invested in your vision.
Steps for completing your project
After purchasing the project, send requirements so Earl can start the project.
Delivery time starts when Earl receives requirements from you.
Earl works on your project following the steps below.
Revisions may occur after the delivery date.
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