You will get premium level Customer Support Services
Project details
I have more than 12 years of customer service experience in the following areas:
1. Email Assistance
2. Live Chat Assistance
3. Ticket Support
4. Phone Support Service
5. Client Service and Success Manager
6. Project Management / Account Management
7. Head of Operations
8. Technology Consultant
9. Onboarding and implementation
I have experience working with a variety of overseas clients and can help you with the following:
1. Typical Customer Concerns
2. Building Lead Lists / Identifying ICP
3. Customer Service (Email, Chat, and Phone)
4. Client Relationship Management
5. Creating Reports and Knowledge base
I'm open to offering tailored services and go extra mile to meet requirements and achieve real outcomes.
Looking forward to working with you to streamline the processes and build something great together.
Warm regards,
Zain
1. Email Assistance
2. Live Chat Assistance
3. Ticket Support
4. Phone Support Service
5. Client Service and Success Manager
6. Project Management / Account Management
7. Head of Operations
8. Technology Consultant
9. Onboarding and implementation
I have experience working with a variety of overseas clients and can help you with the following:
1. Typical Customer Concerns
2. Building Lead Lists / Identifying ICP
3. Customer Service (Email, Chat, and Phone)
4. Client Relationship Management
5. Creating Reports and Knowledge base
I'm open to offering tailored services and go extra mile to meet requirements and achieve real outcomes.
Looking forward to working with you to streamline the processes and build something great together.
Warm regards,
Zain
Purpose
BusinessIndustry
Arts & Design, Business Services & Consulting, Construction, Cybersecurity, Ecommerce, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Nonprofit, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included $25
These options are included with the project scope.
$25
- Delivery Time 1 day
- Number of Revisions 1
- Number of Hours of Work 9
- Basic Photo Editing
- Organize & Classify/Tag Files
- Formatting & Clean Up
- Project Management Support
- Travel Planning
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$7Frequently asked questions
About Zain
Sales & Support Executive
Lahore, Pakistan - 12:55 am local time
Customer-centric SaaS leader with 12+ years of experience across Customer Support, Sales, Account Management, and Client Success. Started my career as a shared chat support agent handling multiple high-volume projects and progressed into leadership roles, including Project Manager and VP of Sales for AI-powered and B2B SaaS platforms. Deep expertise in support operations, sales demos, onboarding, retention, and revenue growth, with a strong technical foundation and hands-on team-building experience.
With a strong background in outsourcing services and remote operations, I’ve mastered the art of clear communication, empathy, and conflict resolution. My ability to manage frustrated customers with calm, respect, and proactive solutions has consistently turned potential escalations into long-term brand loyalty.
🔹 What I Bring to the Table:
✔️ Customer Support via Live Chat, Email & Ticketing Systems (Zendesk, Freshdesk, HelpDesk, Crisp, Zoho, etc.)
✔️ B2B SaaS Onboarding, Product Demos, and Success Meetings
✔️ Order Management, Refunds, Returns & Membership Handling
✔️ CRM Expertise (HubSpot, Pipedrive, custom platforms)
✔️ Remote Team Coordination, Process Improvement & SOP Building
✔️ Strong English Communication – both written and spoken
💬 I genuinely enjoy customer interactions—even the small ones. Solving problems, creating smooth experiences, and building meaningful client relationships are what drive me every day.
Whether you're a growing startup or a scaling SaaS platform, I’m ready to be your frontline voice, a reliable team player, and someone who always puts the customer first—because that’s where growth begins.
📩 Let’s connect and support your company’s competitive edge!
Steps for completing your project
After purchasing the project, send requirements so Zain can start the project.
Delivery time starts when Zain receives requirements from you.
Zain works on your project following the steps below.
Revisions may occur after the delivery date.
Arrange a meeting
Learning phase