You will get Pro E-commerce Customer Support: Orders, Refunds & Customer Satisfaction
Rising Talent
Rising Talent
Project details
I provide professional eCommerce customer support for Shopify and other online stores. I handle email, live chat, social media messages, order tracking, refunds, and dispute resolution while maintaining your brand voice. Using tools like Shopify, Google Workspace, Microsoft 365, Slack, WhatsApp, Re:amze, Commslayer, Salesforce, Discord, Zoom, Meta, Instagram, and Loom, I deliver fast, accurate, and friendly support to improve customer satisfaction and retention.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Data Analytics, Ecommerce, Education, Energy, Environmental, Fashion & Apparel, Food & Beverage, Gaming, Hardware & Electronics, Legal, Lifestyle, Marketing & Advertising, Media & Entertainment, Photography, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$75
|
Standard
$100
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 20 | 30 | 40 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$3Frequently asked questions
About Edrian
E-commerce PRO Customer Support | Virtual Assistant
Antipolo, Philippines - 11:14 am local time
💼 4 years as a Customer Service focusing on E-commerce customer support, I specialize in solving your biggest bottlenecks so your store runs smoothly and your customers stay happy.
✨ Here’s how I elevate your business:
• 📩 Fast, professional customer support via email, chat, and social media
• 🛍️ Order management & fulfillment: track shipments, process refunds/exchanges, and resolve delivery issues
• 💬 Customer retention: turn complaints into loyal repeat customers with empathy and efficiency
• 📊 Streamlined workflows: maintain organized records and reports to minimize errors
• 📈 Brand growth support: social media engagement and consistent customer communication
I help businesses reduce complaints, improve response times, and increase customer satisfaction across Shopify, Re:amaze, Commslayer, Gorgias, Gmail and other platforms. I’m reliable, proactive, and solution-oriented, focused on keeping your e-commerce operations seamless while boosting customer trust and satisfaction.
🟢 Sounds like what you need?
3 quick steps:👇
1️⃣ Send me an Upwork Message
2️⃣ Click the green "Schedule Meeting" button
3️⃣ Choose one for 15minutes and I'll confirm a timeslot
Let's talk about how I can make your life easier 😉
Steps for completing your project
After purchasing the project, send requirements so Edrian can start the project.
Delivery time starts when Edrian receives requirements from you.
Edrian works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Setup and Active Support & Communication
•I review all requirements and confirm access. •I set up all accounts, dashboards, and tools. •I organize ticketing, templates, and workflows. •I start handling customer support. •Weekly reporting is provided. •I communicate any urgent escalations.