You will get Pro Zendesk Setup: SLA, Views, Triggers, Automations, Webhooks, Macros
Project details
Your players deserve fast, consistent support — and your team deserves a Zendesk setup that actually works for gaming, not generic customer service. As a former community manager at Plarium, I've lived the pain points live support teams face daily, and I build Zendesk configurations designed specifically to solve them.
Zendesk has a huge range of features, but my setup focuses on the essential, "must-have" configurations every gaming support team actually needs — SLA policies, ticket routing, automations, and multilingual support, built using Zendesk's Growth and Professional Suites. Bot/AI Agent settings aren't included in this service yet, but may be available as a future add-on.
This isn't a generic template rollout. Every project includes my original Macro Base, Knowledge Base, and Tags Base systems — frameworks I personally designed from scratch to keep gaming support organized and easy for your team to maintain long after I'm gone.
Throughout the project, you'll track progress on a live Notion checklist, so you always know exactly where things stand — no guesswork, no surprises.
Zendesk has a huge range of features, but my setup focuses on the essential, "must-have" configurations every gaming support team actually needs — SLA policies, ticket routing, automations, and multilingual support, built using Zendesk's Growth and Professional Suites. Bot/AI Agent settings aren't included in this service yet, but may be available as a future add-on.
This isn't a generic template rollout. Every project includes my original Macro Base, Knowledge Base, and Tags Base systems — frameworks I personally designed from scratch to keep gaming support organized and easy for your team to maintain long after I'm gone.
Throughout the project, you'll track progress on a live Notion checklist, so you always know exactly where things stand — no guesswork, no surprises.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$150
|
Standard
$400
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 15 days |
Number of Revisions | 2 | 3 | 5 |
Optional add-ons
You can add these on the next page.
Help Center Content Pack
(+ 5 Days)
+$250
Macro Base (English)
(+ 2 Days)
+$100
Multilingual Setup (Macros or KB)
(+ 3 Days)
+$150Frequently asked questions
About Olga
Community Lead | Player Support Lead (Gaming Industry)
Vinnytsya, Ukraine - 8:02 am local time
Steps for completing your project
After purchasing the project, send requirements so Olga can start the project.
Delivery time starts when Olga receives requirements from you.
Olga works on your project following the steps below.
Revisions may occur after the delivery date.
Intake Form & Requirements Gathering
I'll send a tailored Intake Form for your chosen tier. Once you complete it, I have everything needed to begin — access, brand assets, and team details — with no guesswork on either side.
Execution According to a Transparent Checklist
I complete every task from a structured checklist, visible to you on Notion in real time. As each item is finished, I check it off — so you always know exactly where the project stands.