You will get Proactive Virtual Assistant | Customer Support | Admin Support
Top Rated
Project details
What sets me apart is my dedication to excellence and genuine passion for helping businesses run smoothly. I take pride in being proactive, organized, and dependable, the kind of assistant who doesn’t just get tasks done but makes sure they’re done right. I approach every project with care, clear communication, and attention to detail. Whether it’s managing schedules, handling customer inquiries, or keeping workflows organized, I bring a positive attitude and a strong sense of responsibility to everything I do.
What I Offer
As a Proactive Virtual Assistant with experience in Customer Support and Administrative Management, I help businesses stay efficient through:
• Email and calendar management
• CRM updates and client communication
• Data entry, research, and documentation
• Task automation using Zapier or Make.com
• Customer support via email, chat, or ticketing systems
• Project coordination and reporting
What I Offer
As a Proactive Virtual Assistant with experience in Customer Support and Administrative Management, I help businesses stay efficient through:
• Email and calendar management
• CRM updates and client communication
• Data entry, research, and documentation
• Task automation using Zapier or Make.com
• Customer support via email, chat, or ticketing systems
• Project coordination and reporting
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Construction, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Legal, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Medical & Pharmaceutical, Nonprofit, Real Estate, Religion & Spirituality, Sports & Fitness, Telecommunications, Travel & TourismWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 10 days |
Number of Revisions | 3 | 3 | 3 |
Number of Hours of Work | 8 | 20 | 20 |
Basic Photo Editing | |||
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | |||
Travel Planning |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$50 - $100
2 reviews
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LT
Liz T.
Mar 4, 2026
Community Presentation
Dorcas, did an excellent job and helped me prepare for a presentation with a very short lead time. She provided solid and verifiable information to bolster data. She is professional and offers quality results. It would be my pleasure to work with her again soon.
TW
Theresa W.
Jan 23, 2026
Research Assistant for Speaking Opportunities for Professional Speaker
Dorcas impressed me with her professionalism and her work ethic. She did an excellent job!!
About Dorcas
Executive Assistant | Executive Support | Business Operations
100%
Job Success
Lagos, Nigeria - 4:25 pm local time
Your business is growing. Your workload shouldn't have to grow with it.
If you're a founder, CEO, executive, business owner, or growing team dealing with overflowing inboxes, calendar conflicts, client follow-ups, operational tasks, and projects that need constant attention, I can help you take those responsibilities off your plate.
I'm a proactive Executive Assistant with 3+ years of experience supporting founders, executives, business owners, keynote speakers, and growing businesses with executive support, administrative operations, customer support, client communication, project coordination, research, and business management.
I don't just wait for instructions. I take ownership of responsibilities, keep things moving, follow up on outstanding tasks, identify potential issues, and make sure important details don't fall through the cracks.
WHAT I CAN HELP YOU WITH
➜ Executive & Administrative Support
* Calendar management and scheduling
* Inbox and email management
* Appointment setting and coordination
* Meeting coordination and follow-ups
* Task and deadline management
* Document and file organization
* Administrative support
➜ Business Operations & Project Support
* Day-to-day business operations
* Project coordination and tracking
* SOP creation and process documentation
* Workflow organization and improvement
* Task follow-ups and deadline management
* Research, reporting, and presentations
* CRM and database management
➜ Customer & Client Support
* Customer support and inquiry management
* Client communication and follow-ups
* Client onboarding and adoption
* Client relationship management
* Client retention and engagement
* Resolving customer concerns professionally
* Maintaining consistent communication with clients and stakeholders
➜ Research & Lead Generation
* Lead generation and prospect research
* Market and competitor research
* Contact research and verification
* CRM/database building and organization
* Research reports and data organization
RESULTS-DRIVEN SUPPORT
Throughout my experience, I have:
✓ Managed high-volume executive inboxes and prioritized time-sensitive communications
✓ Coordinated calendars, meetings, and appointments across different schedules and time zones
✓ Created and maintained SOPs and process documentation to improve consistency and efficiency
✓ Coordinated multiple projects and followed up on action items to keep work moving toward deadlines
✓ Conducted research, lead generation, and data organization to support business development
✓ Communicated professionally with clients, customers, vendors, and internal stakeholders
✓ Supported client onboarding, engagement, and ongoing communication to help maintain strong client relationships
TOOLS & PLATFORMS
Google Workspace | Microsoft Office | HubSpot | Salesforce | Zendesk | Freshdesk | Notion | ClickUp | Asana | Trello | Monday | Airtable | Shopify | Squarespace | Canva | Zapier | Make | Claude | ChatGPT
WHAT YOU CAN EXPECT FROM ME
✓ Proactive support without constant micromanagement
✓ Clear, professional, and timely communication
✓ Strong attention to detail and follow-through
✓ Organized calendars, inboxes, files, and workflows
✓ Professional client and customer communication
✓ Ability to manage multiple priorities and deadlines
✓ Quick adaptability to new tools, systems, and processes
✓ Confidentiality and professionalism
✓ A reliable partner who looks for solutions, not just instructions
My goal is to become an extension of your team—not just someone who completes a task list.
Whether you need someone to manage your inbox and calendar, coordinate projects, communicate with clients, support your customers, conduct research, maintain your CRM, or help keep your business operations organized, I can provide the reliable support you need.
If you're ready to free up your time and have someone dependable keeping the details under control, let's talk.
Steps for completing your project
After purchasing the project, send requirements so Dorcas can start the project.
Delivery time starts when Dorcas receives requirements from you.
Dorcas works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation
I’ll start by reviewing your project requirements and clarifying goals to ensure I fully understand your expectations.
Tool Setup & Access
I’ll set up or log into the necessary tools (e.g., Zendesk, Monday.com, Google Workspace, CRM, etc.) and confirm proper configuration.