You will get Professional 24/7 Chat & Email Support to Enhance Customer Satisfaction
Project details
You will get reliable, friendly, and professional customer support that keeps your customers happy and your business running smoothly. With years of experience in e-commerce support, I specialize in managing inboxes, live chats, and social media replies with empathy, speed, and accuracy.
Whether you're drowning in customer emails or need someone to handle live chat while you focus on growing your store, I’ve got you covered. I bring a deep understanding of online consumer behavior, strong written communication skills, and a commitment to representing your brand voice with care.
Each message I handle is an opportunity to build trust, resolve issues, and create loyal customers. The support I provide is fully customized, scalable, and data-informed. You’ll also receive optional weekly performance reports and scripts to streamline your support flow.
The work I deliver is prompt, professional, and always focused on customer satisfaction and business results.
Whether you're drowning in customer emails or need someone to handle live chat while you focus on growing your store, I’ve got you covered. I bring a deep understanding of online consumer behavior, strong written communication skills, and a commitment to representing your brand voice with care.
Each message I handle is an opportunity to build trust, resolve issues, and create loyal customers. The support I provide is fully customized, scalable, and data-informed. You’ll also receive optional weekly performance reports and scripts to streamline your support flow.
The work I deliver is prompt, professional, and always focused on customer satisfaction and business results.
Purpose
PersonalIndustry
Animals & Pets, Beauty & Cosmetics, Construction, Ecommerce, Education, Fashion & Apparel, Food & Beverage, Marketing & Advertising, Media & Entertainment, Real Estate, Transportation & Automotive, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$400
|
Standard
$750
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 2 days | 2 days | 1 day |
Number of Hours of Work | 40 | 80 | 160 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10About Lyza Joanna
E-commerce Growth Specialist | Shopify Manager + Facebook/Instagram Ad
Pasig City, Philippines - 1:55 am local time
Steps for completing your project
After purchasing the project, send requirements so Lyza Joanna can start the project.
Delivery time starts when Lyza Joanna receives requirements from you.
Lyza Joanna works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Workflow Setup
I’ll review your current support flow, FAQs, and tone of voice. Then I’ll configure canned responses, tagging rules, and escalation paths.