You will get Professional Airbnb and Holiday Rental Guest Support
Project details
Looking for a reliable Guest Support Specialist for your Airbnb or holiday rental business?
With **5+ years of experience** managing over **200 properties**, I help hosts deliver outstanding guest experiences while keeping daily operations running smoothly.
**Services I provide:**
• Guest support via Airbnb, Booking.com, Vrbo, email, chat & phone
• Booking inquiries, check-ins & check-outs
• Cleaning & maintenance coordination
• Guest issue resolution with empathy and professionalism
• Review requests & review management
• Damage deposit handling
• Inbox, Google Drive & document organization
• Operational spreadsheets & daily admin support
I have hands-on experience with **Guesty, Hospitable, PriceLabs, Trengo, Aloware, Airbnb, Booking.com, Vrbo, and Furnished Finder**.
I believe hospitality is about more than fast replies—it's about making guests feel welcome, informed, and cared for. If you need an organized, detail-oriented, and dependable Virtual Assistant to support your short-term rental business, I'm here to help.
With **5+ years of experience** managing over **200 properties**, I help hosts deliver outstanding guest experiences while keeping daily operations running smoothly.
**Services I provide:**
• Guest support via Airbnb, Booking.com, Vrbo, email, chat & phone
• Booking inquiries, check-ins & check-outs
• Cleaning & maintenance coordination
• Guest issue resolution with empathy and professionalism
• Review requests & review management
• Damage deposit handling
• Inbox, Google Drive & document organization
• Operational spreadsheets & daily admin support
I have hands-on experience with **Guesty, Hospitable, PriceLabs, Trengo, Aloware, Airbnb, Booking.com, Vrbo, and Furnished Finder**.
I believe hospitality is about more than fast replies—it's about making guests feel welcome, informed, and cared for. If you need an organized, detail-oriented, and dependable Virtual Assistant to support your short-term rental business, I'm here to help.
Purpose
BusinessIndustry
Ecommerce, Real Estate, Retail & Wholesale, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$120
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Hours of Work | 4 | 12 | 25 |
Scriptwriting | - | ||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Rafia
Property Management VA | Airbnb, Booking, Guest Communication & Ops
Aydin, Turkey - 9:17 pm local time
Over the past 5+ years, I've worked remotely with UK, US, and Canadian short-term rental businesses, managing the complete guest journey from booking to checkout.
My experience includes:
• Guest communication (pre-arrival, during stay & post-checkout)
• Airbnb & Booking/VRBO management
• Listing creation and optimization
• Dynamic pricing using PriceLabs
• Calendar management
• Cleaning and maintenance coordination
• Review management
• Property operations support
• Virtual assistant services
I have worked with portfolios ranging from individual hosts to companies managing 200+ properties.
Software I use daily:
✔ Guesty
✔ Hostaway
✔ PriceLabs
✔ Boom
✔ Trengo
✔ Airbnb
✔ Booking
✔ VRBO
✔ QuickBooks
✔ Xero
✔ Google Workspace
✔ Microsoft Office
I am fluent in English and Turkish and experienced working UK business hours from my dedicated home office with reliable high-speed internet and backup power.
If you're looking for a dependable property management assistant who can take ownership of daily operations and provide outstanding guest support, I'd be happy to help.
Steps for completing your project
After purchasing the project, send requirements so Rafia can start the project.
Delivery time starts when Rafia receives requirements from you.
Rafia works on your project following the steps below.
Revisions may occur after the delivery date.
Daily Report
Daily Report Will be provided to the Client.