You will get professional Airbnb guest support and reservation help
Project details
You will get professional and reliable Airbnb guest support that helps you save time and provide an exceptional experience for your guests. With 2 years of experience working directly with Airbnb customers, I have assisted both guests and hosts with reservation inquiries, booking modifications, cancellations, refunds, check-in/check-out issues, and complex guest concerns. I can help you with: Guest communication (English & Spanish), reservation support and booking assistance, issue resolution and guest satisfaction, email and live chat support, handling urgent and time-sensitive situations, and providing clear updates and follow-up reports. I understand how important fast, professional, and empathetic communication is in the short-term rental industry. My goal is to ensure your guests feel supported while helping you maintain smooth operations and positive guest experiences. Whether you manage one property or multiple listings, I’m ready to provide organized, detail-oriented, and dependable support for your Airbnb business.
Purpose
BusinessIndustry
Business Services & Consulting, Real Estate, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$60
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$12
Summary Report
(+ 1 Day)
+$10
Bilingual Guest Support (English & Spanish)
(+ 1 Day)
+$15
Priority Response
(+ 1 Day)
+$20
Guest Issue Resolution
+$15Frequently asked questions
About Lorena
Bilingual Customer Support Specialist & Administrative Professional
Bogota, Colombia - 12:02 am local time
Steps for completing your project
After purchasing the project, send requirements so Lorena can start the project.
Delivery time starts when Lorena receives requirements from you.
Lorena works on your project following the steps below.
Revisions may occur after the delivery date.
Review Your Requirements
I will review your business needs, communication preferences, and the tasks you need assistance with before getting started.
Start Guest Support
I'll begin managing guest communication, answering inquiries, assisting with reservations, and resolving issues according to your instructions.