You will get professional Airbnb management and listing optimization
Project details
I provide professional remote Airbnb and short-term rental management for owners who want exceptional guest service, reliable day-to-day operations, and ongoing optimization of their property.
As an Airbnb Superhost and senior hospitality executive, I bring hands-on hosting experience together with extensive experience in hospitality operations, guest experience, revenue, and service delivery.
I can manage guest communication, booking inquiries, check-in and check-out, reviews, cleaner and vendor coordination, calendar oversight, and issue resolution. Beyond daily management, I review listing performance, pricing, guest feedback, communication, and operating processes to identify opportunities to improve the guest experience and overall performance.
My approach is hands-on and proactive: I don’t simply respond to guests — I treat your property as a hospitality business and help you operate it accordingly.
As an Airbnb Superhost and senior hospitality executive, I bring hands-on hosting experience together with extensive experience in hospitality operations, guest experience, revenue, and service delivery.
I can manage guest communication, booking inquiries, check-in and check-out, reviews, cleaner and vendor coordination, calendar oversight, and issue resolution. Beyond daily management, I review listing performance, pricing, guest feedback, communication, and operating processes to identify opportunities to improve the guest experience and overall performance.
My approach is hands-on and proactive: I don’t simply respond to guests — I treat your property as a hospitality business and help you operate it accordingly.
Purpose
BusinessIndustry
Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$500
|
Standard
$750
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Revisions | 0 | 0 | 0 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | - | - | - |
Travel Planning | - | - | - |
About Jack
Fractional COO | Business & Operations Leader
New York, United States - 2:35 pm local time
I’m a senior business and operations executive with 15+ years of experience across luxury hospitality, private membership clubs, restaurants, events, sales, marketing, and multi-unit operations. My background combines hands-on operational leadership with commercial growth, organizational development, and customer experience.
I’m particularly effective when a business is growing quickly, entering a new phase, or has reached the point where the founder needs a senior operator to bring greater structure, accountability, and execution.
Selected results:
• AMAN New York: Built and led a high-performing team while helping drive a 10% increase in revenue to $23M through stronger operational execution, team development, and commercial focus.
• Classic Car Club Manhattan: Led the organization through the pandemic while delivering $8M in membership sales, redesigning membership strategy and evolving the F&B offering to support the business and strengthen member engagement.
• CORE: Helped scale the organization from approximately 30 to 150 employees, leading cross-functional operations across membership, F&B, events, marketing, and sales.
• CORE: Designed and implemented the F&B operating model ahead of opening, including organizational structure, budgeting, service standards, training programs, and execution strategy across three hospitality concepts.
I help founders and leadership teams:
• Turn strategy into execution
• Improve operations and profitability
• Build scalable organizational structures
• Establish accountability, KPIs, and operating rhythms
• Develop high-performing leadership teams
• Strengthen membership and customer experience
• Drive commercial growth and strategic partnerships
• Lead launches, transformations, and high-priority projects
My experience spans operations, financial performance, organizational leadership, membership strategy, F&B strategy, business transformation, pre-openings, and executive leadership. JS Business & Operations Executive.pdf
Whether you need a Fractional COO, senior operating partner, or trusted advisor to the founder, I can step into complexity quickly, identify what is holding the business back, and build the structure and accountability required to move forward.
I bring the combination of operator and commercial leader: building better businesses while keeping growth, profitability, and customer experience firmly in view.
Steps for completing your project
After purchasing the project, send requirements so Jack can start the project.
Delivery time starts when Jack receives requirements from you.
Jack works on your project following the steps below.
Revisions may occur after the delivery date.
Property Onboarding
I review your listing, current set up, priorities, and the services included in your package.
Service Setup
I establish workflows, communication and access needed to deliver your selected level of support.