You will get Professional and Impactful Customer Service Training for your Team
You will get Professional and Impactful Customer Service Training for your Team
Project details
Your team will receive a 2 hour detailed training that dives into what it takes to achieve world class customer service and will be exposed to useful and timeless tips, knowledge and skills required for customer success in today's world. This training is built upon 16 plus years of customer service experience and will give attendees a foundation and a customer success strategy that covers the right words at the right time; dealing with irate customers, telephone courtesy, problem resolution and much more than just the basics!
It is power packed, and activity packed to get everyone engaged and learning while having fun. This training is designed to help both the customer service team and the customer achieve a positive and lasting customer experience that promotes customer loyalty and retention and inturn propels a profitable and lasting business.
I am passionate about customer service and helping others and I am positive that when the strategies shared in this training are implemented correctly, all players will benefit greatly.
A follow up document will be shared after the training with helpful reminders for staff and recommendations for implementing what was shared.
It is power packed, and activity packed to get everyone engaged and learning while having fun. This training is designed to help both the customer service team and the customer achieve a positive and lasting customer experience that promotes customer loyalty and retention and inturn propels a profitable and lasting business.
I am passionate about customer service and helping others and I am positive that when the strategies shared in this training are implemented correctly, all players will benefit greatly.
A follow up document will be shared after the training with helpful reminders for staff and recommendations for implementing what was shared.
Project Type
Project Management, Customer Support, OtherWhat's included $800
These options are included with the project scope.
$800
- Delivery Time 1 day
- Number of Revisions 0
Frequently asked questions
About Cassandra
Experienced Customer Service Consultant and Social Media Manager
Jamaica, United States - 8:49 am local time
With over 16 years of customer service experience in different industries including banking, hospitality, food and beverage, business processes outsourcing and administration, I have experienced customer service at different levels and am equipped with the knowledge and skillset to cater to the individual needs of each business or individual.
I have successfully served companies such as Amazon and have trained the staff of top Caribbean restaurants in New York City. I've helped small Bakeries and Spa owners implement top notch customer service channels in their business and improve their social media presence and engagement. I've also worked with Podcasters to do the latter.
In addition, I am skilled in administration, copywriting and social media engagement. If you want to take your business up a few notches in these areas, I can help.
Steps for completing your project
After purchasing the project, send requirements so Cassandra can start the project.
Delivery time starts when Cassandra receives requirements from you.
Cassandra works on your project following the steps below.
Revisions may occur after the delivery date.
Receive Client Requirements
Client responds to the requirements to secure date and time. This is then confirmed with client.
Training is Presented via Zoom
Client and team shows up on agreed time and date for the delivery of the training.