You will get Professional Bilingual Customer Support or VA (English & Spanish)
Project details
I offer reliable, bilingual (English/Spanish) customer support across chat, email, and phone, backed by 5+ years in a U.S.-based call center, including experience as a Learning Specialist. I focus on clear communication, fast resolution, and a professional brand voice. I’m adaptable, detail-oriented, and committed to improving customer satisfaction and team performance. Clients can expect consistency, efficiency, and someone who treats their business like their own.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$640
|
Advanced
$1,200
|
|---|---|---|---|
| Delivery Time | 4 days | 16 days | 30 days |
Number of Hours of Work | 7 | 64 | 120 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Alberto
BPO Trainer/Sup & Escalation Expert| Bilingual Translator
San Francisco de Macoris, Dominican Republic - 3:47 pm local time
As a former Corporate Trainer, I know how to communicate clearly, solve problems quickly, and guide others to perform at their best. Alongside customer service, I also offer bilingual translation, data entry, and entry level knowledge of CRM support, making me a versatile partner for your team.
If you’re looking for a reliable, adaptable, and client-focused professional, I’d be glad to support your business success.
Steps for completing your project
After purchasing the project, send requirements so Alberto can start the project.
Delivery time starts when Alberto receives requirements from you.
Alberto works on your project following the steps below.
Revisions may occur after the delivery date.
Review Requirements
I review your business details, tools, and support needs.
Setup & Access
I get access to your systems (CRM, email, chat, etc.) and align with your processes.