You will get Professional Customer Service, Live Chat Support For Any Business
Project details
My project stands out through its personalized approach, adaptability, and dedication to delivering exceptional customer support. I tailor my services to each client's unique needs, leveraging my expertise and flexibility to ensure seamless support across various time zones and industries.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$200
|
Advanced
$799
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 30 days |
Number of Hours of Work | 15 | 30 | 150 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
1 review
(1)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
AH
Ajeya H.
Jan 16, 2025
Customer Service Representative
About Ivie Precious
Technical Support Representative & Sales Closer | Zendesk & HubSpot
Abuja, Nigeria - 1:51 pm local time
By blending empathetic problem-solving with strategic, low-pressure sales techniques, I resolve user issues while identifying perfect moments to upsell, cross-sell, and retain at-risk users.
My goal is to leave the customer delighted and your average order value (AOV) increased.
⭐️WHAT I DO FOR YOUR BUSINESS:
Omnichannel Customer Support: Fast, accurate resolution of inquiries across Zendesk, Freshdesk, Intercom, live chat, email, and phone.
Soft-Sales & Upselling: Identifying customer pain points during support interactions and matching them to your premium products or services.
Customer Retention & Churn Reduction: Saving cancellations by listening deeply, offering alternative solutions, and rebuilding brand trust.
Inbound/Outbound Sales: Managing pipeline leads, setting qualified appointments, and closing deals on warm inquiries.
📈 COLD HARD RESULTS I DELIVER:
Boosted Lifetime Value (LTV): Consistently turning basic support inquiries into repeat purchases and upgrades.
Top-Tier Support Metrics: Maintaining average response times under 5 minutes and First Contact Resolution (FCR) rates above 85%.
Flawless Communication: Clear, professional, and persuasive written and spoken English.
✅ SOFTWARE & PLATFORMS EXPERIENCE:
Help Desks: Zendesk, Freshdesk, Intercom, Gorgias, Salesforce Service Cloud.
CRMs & Sales Tools: HubSpot, Salesforce, Close, PipeDrive, Zoho.
Communication: Slack, Microsoft Teams, Zoom, RingCentral, Aircall.
Let's discuss how I can streamline your support operations and help grow your bottom line. Click the "Message" or "Invite to Job" button to start the conversation!
Steps for completing your project
After purchasing the project, send requirements so Ivie Precious can start the project.
Delivery time starts when Ivie Precious receives requirements from you.
Ivie Precious works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Gathering
The client provides detailed information about the business, customer support needs, tools/software used, and any relevant materials like FAQs, scripts, or guidelines.
Onboarding and Setup
I familiarize myself with the provided materials, tools, and workflows, setting up accounts if necessary.