You will get Professional Customer Service Support Agent
Project details
Do you need someone to look after your customer service department?
Engage your audience with accessible customer service solutions.
Professional customer support with more than +6 years in the customer service industry.
️Professional ️Confidential️ Quality Assurance️ 100% Accuracy & Satisfaction Guarantee
PREMIUM Services:
General customer support queries (Live chat, email, phone, SMS, Facebook, Instagram, Linkedin, WhatsApp;
Ticketing platforms like Freshdesk helpdesk zendesk etc;
Resolving issues and troubleshooting tech problems;
Processing of orders and refunds;
Handling complaints to building strategies for improving the overall customer experience and fostering loyalty;
Disputes on Paypal;
Several canned responses are available, I can also use your ones;
Multilingual services in Native Portuguese and Spanish if requested.
Engage your audience with accessible customer service solutions.
Professional customer support with more than +6 years in the customer service industry.
️Professional ️Confidential️ Quality Assurance️ 100% Accuracy & Satisfaction Guarantee
PREMIUM Services:
General customer support queries (Live chat, email, phone, SMS, Facebook, Instagram, Linkedin, WhatsApp;
Ticketing platforms like Freshdesk helpdesk zendesk etc;
Resolving issues and troubleshooting tech problems;
Processing of orders and refunds;
Handling complaints to building strategies for improving the overall customer experience and fostering loyalty;
Disputes on Paypal;
Several canned responses are available, I can also use your ones;
Multilingual services in Native Portuguese and Spanish if requested.
Project Type
Data Entry, Ecommerce Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$20
|
Standard
$250
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Revisions | 1 | 1 | 1 |
11 reviews
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FL
Flavio L.
Apr 16, 2024
(EU-based candidates only) - Fraud monitoring agents for tech startup (linked to customer service)
Thank you Ana for your help!
PP
Pablo P.
Feb 20, 2023
Customer service for ecommerce
ME
Matteo E.
Feb 19, 2023
Customer Service, Translator and Proofreader: Portuguese
FL
Frank L.
May 31, 2022
Healthcare Startup Looking for Email Support (Freshdesk)
Great freelancer. Would recommend.
SG
Sara G.
Apr 7, 2022
Traducción y atención al cliente Portugal
Gracias por tu ayuda Ana, ha sido un placer trabajar juntos en ese proyecto!
About Ana
Senior Customer Service and Shopify VA
Olhao, Portugal - 1:12 am local time
I enjoy a challenge and continually stay abreast of the latest advancements in the industry of e-commerce.
Area of expertise:
. Team leader by supporting, advising and coaching existing and new colleges;
. Solving customer issues and complaints:
. Team tickets and refunds QA;
. Tickets escalations handling;
Others:
. Multi-task, problem-solving and detail orientated;
. Fluent in English, Portuguese and Spanish;
. Time Management, high FCR and SLA;
Steps for completing your project
After purchasing the project, send requirements so Ana can start the project.
Delivery time starts when Ana receives requirements from you.
Ana works on your project following the steps below.
Revisions may occur after the delivery date.
Send all the necessary information
Please provide all the necessary information for the delivery of the work.