You will get Professional Customer Support | Chat, Email & Ticket Handling - Ecom & SaaS
Rising Talent
Project details
Need a reliable and friendly Customer Support Representative to manage your customer communications , without missing a single message?
Hi, I’m Sameen, a professional customer service specialist with 4+ years of experience providing email, chat, and ticket-based support for Ecommerce stores, SaaS platforms, subscription services, and rental/property businesses across the U.S.
I focus on providing Top-Notch customer support , so you can relax knowing your customers’ questions, refunds, and order issues are being handled quickly and professionally while you focus on growing your business.
Here’s what I can help you with:
⟹Managing customer emails, chat messages, and support tickets
⟹Handling returns, refunds, and delivery issues
⟹Updating customer orders and CRM notes
⟹Responding with empathy and accuracy
⟹Preparing daily support summaries and issue reports
With fast response times, clear English communication, and reliable follow-through, I make sure your customers always feel valued and heard.
Hi, I’m Sameen, a professional customer service specialist with 4+ years of experience providing email, chat, and ticket-based support for Ecommerce stores, SaaS platforms, subscription services, and rental/property businesses across the U.S.
I focus on providing Top-Notch customer support , so you can relax knowing your customers’ questions, refunds, and order issues are being handled quickly and professionally while you focus on growing your business.
Here’s what I can help you with:
⟹Managing customer emails, chat messages, and support tickets
⟹Handling returns, refunds, and delivery issues
⟹Updating customer orders and CRM notes
⟹Responding with empathy and accuracy
⟹Preparing daily support summaries and issue reports
With fast response times, clear English communication, and reliable follow-through, I make sure your customers always feel valued and heard.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$180
|
Advanced
$360
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 7 days |
Number of Hours of Work | 10 | 30 | 60 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$6Frequently asked questions
29 reviews
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JK
Joel K.
Mar 17, 2026
Investor Mailing List Opt-In Calls
Exceptional dedication to the task and great daily communication. I highly recommend Sameen.
CM
Chris M.
Feb 13, 2026
Expert Real Estate Cold Caller
Sameen was very professional and had great attention to detail which is hard to find.
SS
Sina S.
Oct 22, 2025
Real Estate Wholesaling — Lead Generator & Closer (2 Openings)
He tried. harder but communication need to be faster & easier
MA
Mohammed A.
Aug 22, 2025
Lead Generation & Appointment Setter for Marketing Agency
The guy does what he can. But then again. We need results. Which we didn’t get
EL
Express L.
Jun 19, 2025
Cold Caller Needed for Real Estate Seller Leads
He has been a great contribution to our team. I will be working with him again.
About Sameen
Real Estate Cold Caller , List Builder With Own Dialer
91%
Job Success
Lahore, Pakistan - 10:13 pm local time
I've worked with many realtors and wholesale investors in USA as their cold caller. My job is to make those hundreds of cold and rough calls for your company every day until I find that one person who is motivated enough to sell their house as per our conditions.
Here are some prominent roles I have managed throughout my upwork freelancing career.
🏘️ Property Management Virtual Assistant
I assist property managers and landlords with daily admin, scheduling, and tenant communications. I’m organized, responsive, and experienced with multiple property management software platforms.
Capabilities:
• Handling maintenance requests & vendor calls
• Coordinating lease renewals
• Tenant follow-ups and basic support
• Rent ledger updates
• Software experience: AppFolio, Buildium, Rentec, etc.
📞 Cold Calling for USA Brokerage– Expired Listings & FSBOs
I work with agents and teams to reach out to property owners with expired listings, FSBOs, and other off-market opportunities. I’m focused on building rapport, booking qualified listing appointments, and keeping your pipeline active and engaged.
Expertise Includes:
• Strategic cold outreach
• Phone conversations that convert to appointments
• Handling common objections
• Google Sheets/CRM lead tracking
• U.S. real estate lead familiarity
🏡 Real Estate Acquisitions Assistant (USA)
I help real estate investors and wholesalers by qualifying leads, collecting property details, managing communications, and supporting follow-ups. My goal is to streamline your acquisition process so you can focus on closing deals. I’m experienced with CRM systems, follow-ups, and nurturing seller relationships.
Services Offered:
• Phone & text outreach to sellers
• Initial property assessment & seller qualification
• Lead tracking and CRM updates
• Support for offer presentation & scheduling callbacks
• Familiar with tools like REsimpli, Mojo, Podio, etc.
🧾 Real Estate Marketing & Content Support
I create persuasive and tailored content for real estate professionals to help you communicate clearly with buyers, sellers, and investors. I understand how to write in the voice of a real estate brand and can produce everything from email campaigns to Instagram captions.
Deliverables Include:
• Listing write-ups and seller presentations
• Social media content & property highlights
• Lead-nurture emails & newsletters
• Ad copy & landing page text
• Custom scripts for videos or TikTok-style posts
☀️ Residential Solar Telemarketing
I contact homeowners to introduce residential solar programs and qualify leads based on property type, energy usage, and solar interest. I focus on educating potential clients, answering questions, and booking appointments for your closer or field team.
My Solar Calling Strengths:
• U.S.-based solar knowledge
• Conversational & script-based approaches
• Skilled in handling objections and explaining incentives
• Experience with net metering, tax credits, and solar benefits
• Appointment setting that converts
📞 Insurance Lead Generation (USA)
I help insurance agencies generate new business by calling and qualifying potential clients for life, health, auto, and property insurance products. I use a consultative tone that builds trust and encourages people to take the next step.
I Can Help With:
• Appointment setting for licensed agents
• Discovery calls with prospects
• CRM updates and lead categorization
• Policy interest confirmation & data gathering
• Comfortable using platforms like AgencyBloc, Zoho, and RingCentral
Lets setup an interview call. I'd love to start working for you ASAP.
Steps for completing your project
After purchasing the project, send requirements so Sameen can start the project.
Delivery time starts when Sameen receives requirements from you.
Sameen works on your project following the steps below.
Revisions may occur after the delivery date.
Access
Access to your, CRM, or helpdesk tool (e.g., Zendesk, Gorgias, Freshdesk, Intercom, or HubSpot).
Overview
A short overview of your products/services and the tone of voice for customer responses.